Service Advisor
2 weeks ago
Responsibilities: - Perform customer service duties i.e. answering the phone, scheduling service appointment and calling customers to inform them their vehicles are ready to pick up, explaining repairs to customers, advice customer on the maintenance packages and estimated price and etc. - Promote products and services confidently - Writing service orders and description of problems and repairs - Work closely with Technician to keep track of the vehicles’ progress and ensuring the vehicle is ready at the promised time - Test drive vehicles to confirm service repairs - Handling customers complaint - Maintaining good housekeeping standards and orderly administration work - Any additional job assigned by superior
AFTER-SALES SERVICES DIVISION Despite the challenges in the macro-economic environment in FY2017, the After-Sales Service Division was still able to grow its revenue by 12%. One of the main reasons for this achievement was due to our mid-term strategies to invest into our Body & Paint network expansion, continuous facilities improvements, development of our human capital, establishing exciting promotions and upgrading of service network facilities; all of which have yielded positive results. Another factor that contributed to positive results is the expansion of our products offerings such as vehicle accessories which were well received and accepted by customers. SERVICE FOCUS In addition, our keen focus initiatives in delivering excellent service experience have borne fruits as we jumped 3 spots to rank in 4th position in 2017's Customer Service Index by J.D. Power Malaysia Customer Service Index Study. SERVICE COVERAGE Moving forward, we will continue with our strategy to enhance our after-sales service network which comprises of a total of 72 centres. Of the 72 centres, 63 are service centres and 9 are body & paint centres. It is worthwhile to mention that a good number of our service centres are authorised service centres for Nissan, INFINITI, Renault and Bison vehicles. This has helped to broaden our customer-base and these brands are supported by leveraging on a nationwide after-sales service network backed by experienced technical staff.
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5
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Service Advisor
2 weeks ago
Rawang, Malaysia Tan Chong Ekspres Auto Servis Sdn Bhd Full time**Responsibilities**: - Perform customer service duties i.e. answering the phone, scheduling service appointment and calling customers to inform them their vehicles are ready to pick up, explaining repairs to customers, advice customer on the maintenance packages and estimated price and etc. - Promote products and services confidently - Writing service...
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Takaful Advisor
1 week ago
Rawang, Selangor, Malaysia AIA Malaysia Full time 60,000 - 120,000 per yearCompany DescriptionAIA Malaysia offers comprehensive financial and Takaful solutions, including Protection, Health, Personal Accident, Employee Benefits, General Insurance, Mortgage, Retirement, and Family Takaful products to support customers at every stage of life. With a robust distribution network of over 17,000 Life Planners, partnerships with banks,...
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Service Advisor
1 week ago
Rawang, Malaysia VS AUTOMOTIVE (M) SDN BHD Full time1. PREPARE INVOICE IN A TIMELY MANNER 2. COMPLETE JOB SHEET WITH ALL NECCESSARY INFORMATION 3. INFORM DIAGNOSED PROBLEM TO THE CUSTOMER 4. REGISTER COUPIN I-NET SYSTEM AND CLOSE COUPUN ACCORDINGLY 5. HANDLE WARRANTY AFFAIRS. 6. REPORT TO SERVICE MANAGER IN A TIMELY MANNER REQUIREMENTS. # PREVIOUSLY WORKED WITH ISUZU, HINO, VOLVO, SCANIA, NISSAN UD,...
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Service Advisor
1 week ago
Rawang, Malaysia UMW TOYOTSU MOTORS SDN BHD Full timeJob Duties: - Serve and attend to customers. - Other ad-hoc duties assigned by HOD/superior. - Achieve customer satisfaction index & target. - Has some vehicle knowledge, explain to customers about vehicle issues. **Requirements**: - Possess Automotive / Mechanical qualification with SPM/MLVK/Diploma or equivalent qualification with a **minimum 2 years...
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Service Advisor
2 weeks ago
Rawang, Malaysia Proton Rawang 4S Centre Full time1. Responsible for serving, managing and retaining customer. 2. Ensure all customer cases are attended and delivered as promised. 3. Ensure monthly sales and Customer Satisfaction Index target are achieved. 4. Execute & implement any Job assignment & instruction given by Superior. **Job Types**: Full-time, Permanent Pay: RM1,800.00 - RM2,300.00 per...
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Service Advisor
1 week ago
Rawang, Malaysia Proton Rawang 4S Centre Full timeAchieve monthly revenue target - Achieve vehicle thruput daily target - Ensure customer information and vehicle data are CORRECT & UPDATED - Achieve high CSI profile index at minimum 880 point **Job Types**: Full-time, Permanent **Salary**: RM2,000.00 - RM2,400.00 per month **Benefits**: - Maternity leave Schedule: - Monday to Friday - Weekend...
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Service Advisor
1 week ago
Rawang, Selangor, Malaysia Proton Rawang 4S Centre Full time 24,000 - 43,200 per yearResponsible for serving, managing and retaining customer.Ensure all customer cases are attended and delivered as promised.Ensure monthly sales and Customer Satisfaction Index target are achieved.Execute & implement any Job assignment & instruction given by Superior.Job Types: Full-time, PermanentPay: RM1, RM2,300.00 per monthBenefits:Maternity leave
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Sales Advisor
2 days ago
Rawang, Malaysia Proton Rawang 4S Centre Full timeUnderstands automobiles by studying characteristics, capabilities, and features; comparing and contrasting competitive models; inspecting automobiles. Develops buyers by maintaining rapport with previous customers; suggesting trade-ins; meeting prospects at community activities; greeting drop-ins; responding to inquiries; recommending sales campaigns and...
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Admin Cums Advisor
1 week ago
Rawang, Malaysia VS AUTOMOTIVE (M) SDN BHD Full time1) To contact & remind customer on their interval services. 2) To assist customers in setting appointments. 3) To attend, advise & explain to customers on what should be done to their vehicle to maintain good performance, 4) To work closely with Technicians ensuring smooth daily operation. 5) Arrangement of service & repair works for technicians. 6) To...
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Sales Advisor
4 days ago
Rawang, Selangor, Malaysia Retail Galaxy Sdn Bhd Full timeJob Scope:Provide excellent customer service and ensure positive shopping experiences.Confidently demonstrate and explain product functions and comparisons to customers.Achieve or exceed monthly individual and store sales targets.Ensure all display areas, demo units, and POS materials are clean, functional, and visually attractive.Submit daily or weekly...