Application Support Specialist

1 day ago

Kepong, Malaysia GENO Full time

Position : Application Support Specialist

Location : Kepong

Working Days / Time : 8.30am - 5.30pm / Mon - Fri

**Job summary**

**Responsibility**
- Required to do onsite installation from hardware to systems especially new users.
- Perform onsite training to users and presentation to new and existing users on product features.
- Prepare and develop of documentation on software user guide and software customisation request including software testing.
- Provide user support enquiries regarding Point-of-Sales (POS) and technical issues including remote troubleshooting and debugging of systems.
- Track, follow-up and resolve customer’s outstanding issues based on ticketing system.

**Requirement**
- At least 1 year of working experiences in the related field.
- Good command in written and spoken English.
- Good in SQL command and networking.
- Ability in multitasking, fast learner and set priorities of work within deadlines.
- Product training will be provided.

**Salary**: RM3,500.00 - RM10,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance

Schedule:

- Day shift

Supplemental Pay:

- 13th month salary
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Kepong: Reliably commute or planning to relocate before starting work (required)

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