Application Support Specialist

4 days ago

Kepong, Malaysia Qube Apps Solutions Sdn Bhd Full time

**Responsibilities**:

- Required to assist with onsite installation of systems especially to new clients.
- Perform onsite training to clients and presentation to new and existing clients on product features.
- Prepare and develop of documentation on software user guide and software customisation request including software testing.
- Provide user support enquiries regarding Point-of-Sales (POS) and technical issues including remote troubleshooting and debugging of systems.
- Track, follow-up and resolve customer’s outstanding issues based on ticketing system.

**Job Requirements**:

- At least 1 year of working experiences in the related field.
- Good command in written and spoken English.
- Good in SQL command and networking.
- Ability in multitasking, fast learner and set priorities of work within deadlines.
- Product training will be provided.

**Location: Kepong (POS System)**

**Job Types**: Full-time, Permanent

**Salary**: RM3,000.00 - RM4,200.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- Overtime pay
- Performance bonus
- Yearly bonus

**Education**:

- Diploma/Advanced Diploma (required)

**Experience**:

- SQL command and networking: 1 year (required)
- Point-of-Sales (POS) and technical issues: 1 year (required)

**Language**:

- English (required)
- Malay (required)

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