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Customer Service Executive Call Centre

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Johor Bahru, Malaysia STARTEK Full time

**_Job description: _**

iSTAR - System for Appraisal & Rewards - The STAR training is to help Aegis employees to identify their weakness and to develop future leaders for the company.
English Training - Aegis provides English trainings to Aegis employees who would like to improve their communication & business writing skills.
Additional benefits - Shift allowances, Performance incentives and Overtime claims.
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- **_Deskripsi kerja: _**

Mengendalikan semua panggilan masuk yang berkaitan dengan pertanyaan am pelanggan, aduan, komen, maklum balas dan isu lain yang dibangkitkan berkaitan produk syarikat Melebihi jangkaan pelanggan dari segi perkhidmatan pelanggan & maklumat yang tepat. Bekerja dalam satu pasukan untuk mencapai elemen KPI dan SLA yang diperlukan. Untuk berjaya dalam peranan ini, calon perlu mempunyai: Kemahiran komunikasi yang baik (Berdasarkan keperluan bahasa projek). Lepasan SPM yang berminat untuk memulakan kerjaya di pusat panggilan juga digalakkan memohon - Latihan Penuh Disediakan. Calon dikehendaki bekerja mengikut giliran. Akan diberi cuti 1 hari dalam seminggu. Pengalaman bekerja dalam industri perkhidmatan akan menjadi kelebihan tambahan untuk jawatan ini.

**_Bagaimana kerjaya ini akan memberi manfaat kepada calon: _**

Laluan Kerjaya: Calon akan berpeluang memanjat tangga korporat ke peranan pengurusan pada masa hadapan. iSTAR - Sistem Penilaian & Ganjaran - Latihan STAR adalah untuk membantu pekerja Aegis mengenal pasti kelemahan mereka dan membangunkan pemimpin masa depan syarikat. Latihan Bahasa Inggeris - Aegis menyediakan latihan Bahasa Inggeris kepada pekerja Aegis yang ingin meningkatkan kemahiran komunikasi & penulisan perniagaan mereka. Faedah tambahan - Elaun syif, Insentif prestasi dan tuntutan Kerja Lebih Masa.

**Job Types**: Full-time, Fresh graduate, Permanent

**Salary**: RM2,800.00 - RM3,200.00 per month

**Benefits**:

- Company car
- Dental insurance
- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Night shift
- Rotational shift

Supplemental Pay:

- Overtime pay
- Retention bonus
- Signing bonus

Ability to commute/relocate:

- Johor Bahru: Reliably commute or planning to relocate before starting work (required)

**Education**:

- STM/STPM (preferred)

**Experience**:

- Call Center: 1 year (preferred)

**Language**:

- English (preferred)
- Bahasa (preferred)