Testing Accommodations Advocate

Designation: Exam Accommodation Advocate Location: WFH, office in Bukit Damansara Working hours: Rotational night shift; supporting US market Working days: Monday to Sunday (5 working days, 2 off days) **Salary**: RM3,300 (total package) + RM1,450 (retention bonus) **Requirements**: - A minimum of 2 years work experience in a contact center environment -...

**DUTIES & RESPONSIBILITIES**: - Strive to surpass management goals in performance scorecard metrics, quality assurance, punctuality, and attendance. - Respond to calls in accordance with management standards, consistently delivering high-quality call handling and meeting established metric goals. - Identify and report issues leading to complaints,...

**Job Summary**: **Core Responsibilities**: **Customer Service** - Achieve or exceed management goals for service levels, quality assurance, attendance, and established metrics. - Answer calls promptly, handle them efficiently, and meet predefined metric goals consistently. - Maintain punctuality and adhere to company guidelines for attendance. **Complaint...

A minimum of 2 years work experience in a contact center environment - Fundamental understanding of ADA (Americans with Disabilities Act) - An excellent performance record that demonstrates accountability and reliability. - Excellent verbal, written and interpersonal skills - Ability to work on a variety of tasks simultaneously - Able to work with...

**Join Our Team as a Testing Accommodation Advocate!** **Why You’ll Love This Role**: - Shift : 8pm/9pm - 5am/6am Monday to Friday (US Hour) - Salary : RM 2900 basic + RM 400 shift + RM 1450 - retention bonus upon completion 6 months contract - Location : Office - for the first 3 - 4 weeks for training purposes. After training will WFH but sometimes they...

Why are they awesome?Mission-driven: a global SAAS solution for sustainability and climate changeServing over 100,000 companies across 175+ countries and 200+ industriesEU unicorn with US$ 500m in new fundingNew office and tech hub in Malaysia, scaling to 30 engineers in 2025ProjectsBuilding 1 core project (new product / feature)Maintenance and upgrade of...

ABOUT USWe're the world's leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we're proud to support the global economy. We're unique too. We were...

**GENERAL SUMMARY**: Duties and Responsibilities: - Provide audit trail of all problems and resolutions (problem description, troubleshooting steps taken, resolution) through the use of Salesforce and other support tools. - Take ownership of problems, and follow appropriate escalation paths to ensure the problems are resolved in timely and effective ways to...

**Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Customer Service customer support - Streaming Services Viewer Experience (Customer Support) team is seeking a Viewer Experience Advocate who will be...

AtCiti, you'll have the opportunity to expand your skills and make a difference at one of the world's most global banks. We're fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You'll also have the chance to give back and make a...