Technical Support- Gaming

1 week ago

Kuala Lumpur, Malaysia Career FOS Full time

Addressing and resolving inbound customer support inquiries
- Working with internal cross-functional partners to resolve customer inquiries
- Achieve & maintain target performance and on-time metrics
- Ensure each inquiry is “resolved” form the customer’s perspective
- Understand common customer pain-points and actively contribute to a knowledge base of resolution
- Identify opportunities to elevate best practice positioning and help center content creation
- Possess a service-oriented mind set and approach to work, delivers value through service
- The ability to thrive in a dynamic, team-focused environment
- The ability to comprehensively research and review complex problems to determine the best solution

Able to demonstrate experience developing and exercising strong judgement skills Stays cool under pressure
- The ability to demonstrate empathy and emotional intelligence with customers while determining a solution to their needs
- Eagerness and ability to work in fast-paced, startup-like environment
- Self-starter/self-motivated to achieve top performance standards
- Teachable attitude and commitment to a growth mindset in the workplace
- Demonstrated commitment to upholding a culture centered around core values
- Identify opportunities to improve ad products and the customer experience, serve as the VOC
- Demonstrated ability to work and collaborate within a team
- Ability to prioritize and manage tasks within a sometimes chaotic environment
- Exceptional written and verbal communication skills, exceptional phone etiquette (B2 CEFR Standard at minimum)

Requirement:

- Minimum Diploma holder
- Fresh grad in technical background or at least 1 year CS experience
- Contract may be extended (depend on Client)
- Salary RM3600 - RM4000
- Nigh shift allowance provided
- EPF, SOCSO provided

**Experience**:

- Handle US or Canada or European demographic
- Experience (Gamer or support agent) and interest in digital Gaming and VR technology (Playstation, Nintendo, X-Box)

**Expectations**:

- Capable of working in **dynamic** 24/7 rotational shift (_There are no set schedule or block schedule it depends on volume arrival pattern - **with 1 week notice**_)
- Working from office, KL Sentral
- Parking and travel not provided by company - Capable of traveling on own

More information : WhatsApp 016 3558642 BEN

**Job Type**: Contract
Contract length: 3 months

**Salary**: RM3,500.00 - RM3,900.00 per month

Schedule:

- Rotational shift

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Technical Support: 1 year (preferred)

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