Mandarin / English Gaming Support Agent

As a Gaming Support Agent at 5CA, you'll handle customer support issues for an assigned game studio. You'll help players with account and technical issues and resolve purchase- and gameplay-related queries. You'll work with a team of agents under the guidance of a Team Lead and an Operations Manager and take assisted training modules that help you grow,...

Responsibilities: 1. Respond promptly and professionally to players' inquiries and provide accurate information regarding game features, gameplay, and technical issues. 2. Assist players in troubleshooting and resolving game-related problems, including gameplay difficulties, account issues, and payment inquiries. 3. Provide guidance and support to players...

Overview: We are looking for a passionate and results-driven **Team Leader** to lead a team of frontline support agents for a dynamic **Gaming project**. You will play a key role in ensuring exceptional service delivery, maintaining player satisfaction, and driving team performance within a fast-paced, digital environment. Qualifications: - Diploma or...

Job title - Customer Service Gaming (Mandarin + English) Location - KL, Central. - Request to check have their User ID to check their adventure rank level Essential Functions/Core Responsibilities: - Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) - Clarify customer requirements; probe for understanding,...

OverviewThe Gaming Support Representative will be responsible to provide support to a huge MMORPG players base by helping with in-game questions, item restoration and any account or billing difficulties.One of your tasks will be reading logs to understand what has happened in-game and take the necessary steps to provide the best solution possible based on...

As a Customer Support Agent at 5CA, you'll provide customer service for multinational Consumer electronics and E-commerce companies as part of a large international team. You'll be on the front line talking to customers via email, live chat, social media, and phone. You'll be responsible for calmly troubleshooting their issues and helping them out when they...

We're Hiring: Gaming Support - Mandarin SpeakingLocation: Teleperformance Malaysia (Kuala Lumpur) GtowerChannel: Voice, Chat, EmailSalary: RM4,000 – RM4,500 (All-in Package)What You'll Need:Diploma or Degree in any fieldEnglish proficiency (CEFR B1+) – Check Level6+ months experience in customer support preferred (not required)Fresh grads in...

**Game Customer Service Representative** **About the employer**: Our client, VCS is a customer service company currently handling customer support for a Hong Kong-based gaming product. The game is in the casual genre and primarily targets the European and American markets. Its main types include sweepstakes-style games such as slots and Texas...

**Requirement**: - Minimum Diploma holder - Fresh grad in technical background or at least 1 year CS experience - Contract may be extended (depend on Client) - Nigh shift allowance provided - EPF, SOCSO provided **Experience**: - Experience (Gamer or support agent) and interest in digital Gaming and VR technology (Playstation, Nintendo,...

MATERIALS AGENTMandarin Oriental, Kuala Lumpur is looking for a Materials Agent to join our Purchasing team.Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.Mandarin Oriental is the...