Mandarin / English Customer Support Agent

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia 5CA Full time 40,000 - 60,000 per year

As a Customer Support Agent at 5CA, you'll provide customer service for multinational Consumer electronics and E-commerce companies as part of a large international team. You'll be on the front line talking to customers via email, live chat, social media, and phone. You'll be responsible for calmly troubleshooting their issues and helping them out when they need it the most. You'll also undergo assisted training to help you develop and improve your skills to provide the best customer support for our clients and their customers.About YouYou speak Mandarin at an advanced level (minimum C1) and English at an Intermediate level (B2 minimum).You are located in Malaysia.You are interested in E-commerce, consumer electronics, and customer satisfaction.You are always open to working with new technologies and products.You are a fast learner, take the initiative and excel at troubleshooting.You have a dedicated quiet workspace located within your residence.(Optional) Experience in a Customer service environment is a plus.Technical RequirementsA minimum internet speed of 10 Mb/s download,10 Mb/s upload with



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