Front Office Assistant

4 days ago

Bintulu, Malaysia Margherita Plaza Hotel Full time

Register guests and assigns rooms. Accommodates special requests whenever possible.
- Assist in pre-registration and blocking of rooms for reservations.
- Thoroughly understand and adheres to proper credit, check-cashing and cash handling policies and procedures.
- Understands room status and room status tracking.
- Knows room locations, types of rooms available, and room rates.
- Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.
- Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
- Knows the location and types of available rooms as well as the activities and services of the property.
- Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests and day use rooms.
- Possess a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
- Maintain guest room key/card storage, and maintains and supervises access to safe deposit boxes.
- Know how to use front office equipment.
- Process guest check-outs.
- Performing cashier related functions like posting charges to guest accounts, raising paid out’s currency exchange etc.
- Follows procedure for issuing and closing safe deposit boxes used by guests.
- Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair works.
- Uses proper telephone etiquette.
- Performs cashiering tasks like bill/invoice settlement, posting charges to the guest, paid out’s.
- Communicate services and amenities of the hotel to guests.
- Obtain proper identification for tax-exempt guests and attach the form to registration card.
- Attends department meetings.
- Know all safety and emergency procedures, aware of accident prevention policies.
- Maintain the cleanliness and neatness of the front desk area.
- Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
- Advice guest of any messages, mail, faxes etc. received for them.
- Perform other reasonable duties as assigned by the management.
- Prints up and files reservations for the next business day.
- Verifies all account postings and balances.
- Verifies that room rates are correct and posts those rates to guest accounts
- Prepares a summary of cash, check, and credit card activities.
- Check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information.
- Balance the day’s charges, making corrections as necessary.
- Understand principles of auditing, balancing, and closing out accounts.
- Respond to guest needs, special requests and complaints and alert the appropriate manager as needed
- Perform nightly balancing of in-room video and long-distance telephone services
- Understand and knows how to perform check-in and check-out procedures.

**Job Types**: Full-time, Part-time

**Salary**: From RM1,500.00 per month

**Benefits**:

- Maternity leave
- Meal allowance
- Opportunities for promotion
- Professional development

Schedule:

- Day shift
- Evening shift
- Night shift

**Experience**:

- night auditor: 1 year (preferred)

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