E- Commerce Sales Assistant

7 days ago

Setapak, Malaysia Telekung Hiqmah Full time

**About Us**:
We are seeking a **E-Commerce Sales Assistant** to join our team. You will be responsible for developing and implementing effective Sales strategies that align with our business objectives and help us reach our target audience.

**Responsibilities**:
**Product Management** **(Online Focus)**:

- Creating and maintaining accurate and engaging product listings specifically on e-commerce platforms (e.g., Tik Tok Shop, Shopee, Lazada).
- Ensuring product images, descriptions, and content are high-quality, up-to-date, and optimized for online sales.
- Verifying that online product listings have accurate and high-quality images, graphics, and content.

**E-commerce Customer Service (Primary Online Contact)**:

- Assisting customers with inquiries and resolving issues directly related to their online purchases and experience on the e-commerce platforms.
- Providing prompt and helpful support to online customers.
- Handle complaints, refund items, promotion enquiries, product information enquiry, pricing enquiries, voucher use, gift registry related to online purchases.
- To arrange COD order from dropship to online customers.
- To handle walk-in customers related to online inquiries or order pickups.

**E-commerce Sales Support & Analysis (Online Specific)**:

- Analyzing e-commerce sales data to identify trends and opportunities for online growth.
- Developing and implementing strategies to increase online sales and conversions.
- Working with the warehouse team to ensure smooth order fulfilment and logistics for online orders. To check stock availability, arrange collection / monitor locate products delivery and liaise with logistics company if necessary for online shipments.
- Develop collaborative, positive working relationships and share product knowledge with dropship for online sales and fulfilment.

**E-commerce Administrative Tasks**:

- Maintaining inventory and stock levels relevant to online sales channels.
- Running daily and weekly reports to support online trading decisions.
- Completing stock movements and ad hoc trading tasks related to online inventory.

**Digital Marketing Support** **(E-commerce Focus)**:

- Assisting with online digital marketing campaigns and social media efforts related to driving traffic and sales to the e-commerce platforms.
- Analysing past online sales, identifying trends, determining fast and slow-moving online inventory, and identifying sources for converting & non-converting online traffic.

**E-commerce Platform Management**:

- Administering and managing the backend of e-commerce platforms (e.g., seller portals).
- Ensuring website/platform content is up-to-date and accurate.
- Managing promotions and discounts on the e-commerce platform.

**Requirements**:

- Minimum Diploma or Bachelor’s degree in Business, Marketing, Analytics, or a related field. Equivalent practical experience will also be considered.
- Female only
- Experience with eCommerce platforms and social media updates
- Strong multitasking and decision-making skills.
- Analytical and communication skills. Able to communicate concisely our company policies to client.
- Detail-oriented, especially with numbers.
- 1-2 years of eCommerce or marketing experience (preferred).

**Job Types**: Full-time, Permanent

Pay: RM2,000.00 - RM3,000.00 per month

**Benefits**:

- Professional development

Schedule:

- Fixed shift

**Experience**:

- Digital marketing: 2 years (required)

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