Service Desk Analyst

1 week ago


Kuala Lumpur, Malaysia Tata Consultancy Services Full time

**About TCS**:
A purpose-led organization that is building a meaningful future through innovation, technology, and collective knowledge. We-re #BuildingOnBelief.

**Please find the job description below.**

**Job Title**: Service Desk Analyst (English + Mandarin)

**Location**: Kuala Lumpur, Malaysia

**Expectations from the Role**
- Should possess good communication skills.
- Should have knowledge on basic desktop issues, printer installations, AD, Exchange, Office365, Hardware issues, Wireless issues.

**Desired Competencies (Technical/Behavioral Competency)**

**Must-Have**
- Strong English & Mandarin Communication and inter-personal skills.
- Should have good experience in troubleshooting hardware issues for both desktops and laptops.
- Should have knowledge on basic desktop issues, printer installations, AD, Exchange, Hardware issues etc.
- Should have experience in Active Directory, Office365 and Desktop trouble-shooting
- Hands on experience on OS troubleshooting skills

**Good-to-Have**
- Hands on experience on VMware and VDI troubleshooting.
- Good knowledge of ITIL Life Cycle phases - Mandatory
- Flexible to work.



  • Kuala Lumpur, Malaysia Diksha Technologies Full time

    **Hiring IT Service Desk Analyst** **Work Model: Work From Office** **Job Location:Kuala Lumpur** **QUALIFICATIONS / EXPERIENCE** - Degree or Diploma from Information Technology or equivalent discipline. - At least 2 - 3 years previous experience in a similar IT Service Desk role. - Experience with SaaS ITSM Suite of tools such as ServiceNow. - Proficient...


  • Greater Kuala Lumpur, Malaysia UST Malaysia Full time

    UST Global is Looking for Service desk Analyst or SME- KL Location.Experience: 1 to 3 YearsWork Location: KLNote: Must be ready to work in rotational days and Work from office.Service Desk AnalystWhat you'll do· Be the first point of contact for our internal customers – by answering their questions, listening to what's gone wrong for them, and improving...


  • Kuala Lumpur, Malaysia Wipro Limited Full time

    Service Desk Analyst-Mandarin Speaker Service Desk Analysts are information technology (IT) professionals who provide technical support to users. They respond to incoming requests for IT support and resolve network, hardware and software issues with computers. They also perform technical maintenance and software installations and updates. **Work...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Diksha Technologies Full time

    Hiring IT Service Desk AnalystWork Model: Work From OfficeJob Location:Kuala LumpurQUALIFICATIONS / EXPERIENCE Degree or Diploma from Information Technology or equivalent discipline. At least 2 - 3 years previous experience in a similar IT Service Desk role. Experience with SaaS ITSM Suite of tools such as ServiceNow. Strong technical knowledge...


  • Kuala Lumpur, Malaysia Datacom Full time

    Our Purpose Here at Datacom, we connect people and technology to solve challenges, create opportunities and discover new possibilities for our communities. The Nitty Gritty Role Overview and Objectives The Service Desk Analyst is responsible for ensuring all Incidents or Request are updated in a timely manner The core objectives and responsibilities of the...


  • Kuala Lumpur, Malaysia Hong Leong Bank Full time

    Service Desk Analyst **If you are looking to excel and make a difference, take a closer look at us...** This role is engaged through third party contractor **Service Desk Frontend** - Manages the expectations of the services scope of works. - Perform services with a high degree of commitment and timeliness in meeting established performance standards and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia NexRoar Services Sdn Bhd Full time 40,000 - 60,000 per year

    Job SummaryTheService Desk Analystwill act as a key technical escalation point within the Service Desk team, ensuring smooth incident, request, and problem management processes. This role requires providing1st and 2nd line remote supportacross multiple clients, maintaining high service quality and customer satisfaction while adhering toSLA and KPI targets....


  • Kuala Lumpur, Kuala Lumpur, Malaysia Qboyd software solutions Full time

    Job Description: IT Service Desk Analyst (Cantonese Speaking)Employment Type: PermanentLocation: Kuala LumpurExperience: 1+ YearsLanguages Required: Cantonese (must), Mandarin, EnglishWillingness to work 24x7 rotational shifts, including public holidays. Shift allowance and replacement time off will be provided.Position OverviewWe are seeking a dedicated IT...


  • Kuala Lumpur, Malaysia Miki Travel Sdn Bhd Full time

    **Job Title: Service Desk Analyst** **Purpose of the Role**: The Service Desk Analyst acts as the first point of contact for IT support, helping users with technical issues and service requests. This role ensures IT systems run smoothly by troubleshooting hardware and software problems, managing user accounts, and following global IT standards. The analyst...


  • Kuala Lumpur, Malaysia Wipro Limited Full time

    Service Desk Analysts are information technology (IT) professionals who provide technical support to users. They respond to incoming requests for IT support and resolve network, hardware and software issues with computers. They also perform technical maintenance and software installations and updates. **Work Location**: Midvalley KL **Shift timings**: Any...