Customer Relation

1 week ago


Cheras, Malaysia Klinik Pergigian Redha Full time

**Deskripsi Kerja**:

- Menerima panggilan masuk dan membuat panggilan keluar kepada pelanggan apabila diperlukan
- Menyusun temujanji pergigian untuk pelanggan mengikut kesesuaian masa
- Menjawab semua pertanyaan pelanggan di dalam semua medium termasuk panggilan telefon, Whatsapp, media sosial mengikut garis panduan yang disediakan
- Menyediakan laporan temujanji harian bagi memastikan perancangan dan kelancaran operasi berjalan lancar
- Mendapatkan maklum balas pelanggan selepas rawatan dan memastikan makum balas/cadangan/aduan direkod untuk tindakan seterusnya.
- Memastikan perhubungan bersama pelanggan terjaga bagi memastikan keselasaan dan kepuasan pelanggan adalah ditahap yang terbaik
- Mengemas kini laporan harian untuk merekod jumlah pelanggan dan data-data berkaitan ntuk tujuan analisis.

**Waktu berkerja : 9.00 pagi hingga 5.30 petang**

**Hari berkerja : 6 hari seminggu**

**Offday: 4 hari sebulan**

**Kriteria & Kelayakan**:

- Mempunyai kelayakan minimum Sijil Pelajaran Malaysia (SPM).
- Minimum satu tahun pengalaman dalam perkhidmatan dan bantuan pelanggan (Customer Service), telemarketing, hospitaliti, helpdesk atau bidang yang berkaitan.
- Mempunyai minat dalam perkhidmatan pelanggan dan komunikasi.

**Faedah**:

- Gaji pokok 1500 - 2500
- Caruman Wang Simpanan Pekerja
- Jaminan Skim Insurans Pekerjaan
- Elaun Kehadiran
- Insentif Jualan
- Ganjaran Kecemerlangan Prestasi
- Sambutan dan Hadiah Hari Lahir

Pay: RM1,500.00 - RM2,000.00 per month

**Benefits**:

- Free parking
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Day shift

Supplemental Pay:

- Attendance bonus
- Commission pay
- Overtime pay
- Yearly bonus

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Relation & Care: 1 year (preferred)


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