Customer Service

5 days ago

Cheras, Selangor, Malaysia Eastsun Superior Print (M) Sdn Bhd Full time

About the role

We are seeking a highly motivated Customer service to join our dynamic team at Eastsun Superior Print (M) Sdn Bhd. As a full-time role based in Cheras, Selangor, you will play a crucial part in supporting our sales efforts and driving the overall growth of our organisation.

Requirements

  • Proficiency in English and Mandarin is an added advantage
  • Diploma or Degree in Business Administration / Marketing.
  • Possess good telephone etiquette with a smiley voice.
  • Knowledge in handling basic computers (Microsoft Excel/Word etc).
  • Good communication and interpersonal skills.
  • Ability to multi-task, prioritize and manage time effectively
  • Social media savvy

Responsibility

  • Interact with customers to provide information in response to inquiries about products & services.
  • Process customer orders and complete activations in an accurate and timely manner, including verifying customer's P.O. against Quotation.
  • Perform initial checking on customer supplied items for eg. Artwork, film, sample, etc.
  • Preparing docket to production (Issuing of Job Sheet, Packing Label, Part No Label )
  • Monitor delivery timeliness & issuance of Delivery Note upon delivery
  • Feedback and update sales team on customer's requirement, production and delivery status whenever necessary.
  • Assist in administration duties of Sales & Marketing Department.
  • Ensure all activities are performed in a proper and professional manner according to company standards.
  • Ensure that all important records are documented as per ISO 9001:2000 requirement.
  • Perform other job related duties as assigned.

What we offer

At Eastsun Superior Print (M) Sdn Bhd, we are committed to fostering a positive work environment that values our employees. We offer competitive remuneration, opportunities for career advancement. Join our team and be a part of a dynamic, growing organisation that values your contributions.

If this role aligns with your skills and experience, we encourage you to apply now.

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