Customer Service

CUSTOMER SERVICE

A Customer Service Specialist role with CRM expertise is a great choice This position could focus on managing client relationships through CRM systems, sending event updates, and building effective follow-up strategies to nurture client interest. The role could also involve refining communication techniques and using data insights to tailor interactions, making it a key position for customer engagement and retention.

Key Responsibilities:

Customer Service:

• Address customer inquiries and complaints via phone, email, or in-person.
• Provide accurate information about products, services, and company policies.
• Assist customers with their needs and ensure their satisfaction.
• Record and relay messages to appropriate personnel.
• Follow up on customer interactions and resolve issues promptly.

CRM Management

• Oversee the CRM system to ensure accurate and up-to-date customer information.
• Segment clients based on their interests, needs, and interaction history to tailor outreach.
• Track customer interactions and maintain detailed records of communication.

Email and Event Communication

• Prepare and schedule email announcements for upcoming events, property launches, and updates.
• Design and manage automated email sequences to keep clients engaged and informed.
• Analyze email engagement data to improve content, targeting, and timing of communication.

Client Follow-Up & Engagement

• Develop and implement follow-up strategies to nurture leads and engage clients until they show interest.
• Create customized follow-up plans based on client preferences and responses.
• Maintain ongoing communication with clients, responding to inquiries and providing support.

Customer Relationship Building

• Foster strong relationships by understanding client needs and offering tailored solutions.
• Conduct satisfaction follow-ups to gather feedback and improve the client experience.
• Resolve customer issues promptly and efficiently, providing exceptional service throughout.

Collaboration with Sales & Marketing Teams

• Work closely with the sales team to support lead conversion and share insights from customer interactions.
• Coordinate with the marketing team on campaigns, ensuring consistent messaging and timing for outreach.
• Provide feedback on client responses and trends to help shape future campaigns and events.

Data Tracking and Reporting

• Monitor and analyze CRM data to identify trends, high-potential leads, and areas for improvement.
• Generate regular reports on customer engagement and follow-up outcomes.
• Use data insights to optimize customer interaction strategies and improve engagement rates.

Continuous Improvement & Training

• Stay updated on CRM system improvements and industry best practices in customer service.
• Develop and document best practices for client engagement and follow-up.
• Train team members on CRM usage and effective customer engagement techniques.

Qualifications:

• Proficiency with CRM systems and email marketing tools.
• Strong communication skills and experience in customer service.
• Ability to analyze data and generate insights to improve client engagement.
• Detail-oriented and organized with a proactive approach to customer service.
• Previous experience in real estate, property management, or a related field is a plus.

Skills: Customer-focused mindset, attention to detail, time management, and teamwork.

Interested candidates should submit their resume and a cover letter outlining their relevant experience to Please include "Customer Service Application" in the subject line.

PROPNEX MALAYSIA CHERAS wants you to be part of us We look forward to welcoming a dedicated and proactive individual to our dynamic real estate team.

Job Type: Full-time

Pay: RM2, RM3,000.00 per month

Experience:

• Administrative: 1 year (Required)
• Customer service: 2 years (Required)

Language:

• and Write Chinese (Required)

Work Location: In person