Customer Relation
5 days ago
**Job Scope**:
- Menerima panggilan masuk dan membuat panggilan keluar kepada pelanggan apabila diperlukan
- Menyusun temujanji pergigian untuk pelanggan mengikut kesesuaian masa
- Menjawab semua pertanyaan pelanggan di dalam semua medium termasuk panggilan telefon, Whatsapp, media sosial mengikut garis panduan yang disediakan
- Menyediakan laporan temujanji harian bagi memastikan perancangan dan kelancaran operasi berjalan lancar
- Mendapatkan maklum balas pelanggan selepas rawatan dan memastikan makum balas/cadangan/aduan direkod untuk tindakan seterusnya.
- Memastikan hubungan bersama pelanggan terjaga bagi memastikan keselesaan dan kepuasan pelanggan adalah di tahap yang terbaik
- Mengemas kini laporan harian untuk merekod jumlah pelanggan dan data-data berkaitan dengan tujuan analisis.
Waktu bekerja **:9.30 pagi hingga 6.30 petang**
Hari bekerja **:6 hari seminggu**
Offday**:6 hari sebulan**
**Kriteria & Kelayakan**:
- Mempunyai kelayakan minimum Sijil Pelajaran Malaysia (SPM).
- Minimum satu tahun pengalaman dalam perkhidmatan dan bantuan pelanggan (Customer Service), telemarketing, hospitaliti, helpdesk atau bidang yang berkaitan.
- Mempunyai minat dalam perkhidmatan pelanggan dan komunikasi.
**Faedah**:
- SOCSO,EPF
- Elaun Kehadiran
- Insentif Jualan
- Ganjaran Kecemerlangan Prestasi
- Sambutan dan Hadiah Hari Lahir
- Incentive yang menarik
**Job Types**: Full-time, Fresh graduate
Pay: RM1,700.00 - RM2,500.00 per month
**Benefits**:
- Additional leave
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
**Experience**:
- Customer Relation & Retention: 1 year (preferred)
**Location**:
- Cheras (Kuala Lumpur) (required)
Work Location: In person
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