Restaurant Manager johor Bahru

2 weeks ago

Johor Bahru, Malaysia JEV Management & Trading Full time

**Key Responsibilities**:

- Oversee overall store operations to ensure high-quality dining service and achieve monthly sales targets.
- Take full responsibility for the outlet’s performance, ensuring the attainment of sales and profit goals, while leading the team to complete daily operations and business objectives.
- Manage the personnel, finances, and assets of the outlet; strictly implement company regulations and develop detailed work procedures suited to store conditions.
- Enforce financial policies, monitor and control operating costs and expenses, and maintain strict oversight of purchasing, product output, and inventory management.
- Supervise the daily work of the Front Hall Manager and Head Chef, promptly resolving operational issues to uphold food, soup base, and service quality.
- Implement marketing plans from the company’s marketing department and provide operational feedback to ensure revenue goals are achieved.
- Conduct public relations and customer engagement, expanding the customer base, retaining loyal patrons, and maintaining customer records with regular follow-ups. Provide special attention to VIP and banquet guests to strengthen the company’s image.
- Establish and maintain equipment, utensil, and warehouse management systems, ensuring compliance to prevent asset loss.
- Handle customer complaints effectively, collect feedback proactively, and drive improvements to uphold brand reputation.
- Oversee staff training to ensure employees possess strong professional skills, service knowledge, and a positive work attitude.
- Build and strengthen team cohesion, manage staff scheduling, performance appraisals, and implement reward and disciplinary systems; review attendance and work performance regularly.
- Review daily sales reports, purchasing reimbursements, and related financial documents to ensure compliance with company financial policies.

**Knowledge and Skill Requirements**:

- Proven experience as a Restaurant Manager or in a related leadership role, preferably within Chinese-style hot pot operations.
- Strong capability in restaurant management and operations, with the ability to handle end-to-end store management independently.
- Proficient in cost control, financial systems, and data analysis related to store operations.
- Demonstrated leadership and team management skills, with the ability to motivate and guide staff toward achieving performance goals.
- Excellent communication, coordination, and problem-solving abilities; capable of addressing issues swiftly and effectively.
- Customer-focused mindset with strong service orientation and relationship management abilities.
- Knowledge of industry regulations, food safety, and hygiene standards.
- High level of professionalism, responsibility, and ability to perform well under pressure.
- Strong market awareness, with the ability to execute marketing initiatives and provide actionable feedback.
- Proficient in office software and restaurant management systems.

Pay: RM6,000.00 - RM7,500.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Work Location: In person

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