IT Technical Support

2 days ago

Klang, Malaysia BESS COMPUTER SDN BHD Full time

**IT TECHNICAL SUPPORT**

**DESCRIPTIONS**:
**Technical Assistance and Troubleshooting**:

- Diagnose and resolve hardware, software, and network issues efficiently.
- Provide step-by-step technical support to employees and clients.

**System Maintenance and Updates**:

- Perform regular maintenance tasks such as software updates, system backups, and optimizations.
- Ensure all IT systems are functioning smoothly and securely.
- Proactively monitor systems to prevent potential issues.

**Network and Security Management**:

- Monitor and maintain the network infrastructure to ensure stable and reliable connectivity.
- Implement and enforce IT security protocols to safeguard against unauthorized access and data breaches.
- Coordinate with network specialists for complex network issues and upgrades.

**Documentation and Reporting**:

- Create and maintain detailed documentation of technical issues, resolutions, and IT processes.
- Maintain an accurate inventory of IT assets, including hardware and software licenses.
- Generate regular reports on support activities, system performance, and security incidents.

**Hardware and Software Management**:

- Ensure all equipment is properly configured and maintained.
- Coordinate with vendors for warranty claims, repairs, and support services.

**Customer Service Excellence**:

- Follow up with users to ensure issues are fully resolved and gather feedback to improve support processes.

**REQUIREMENTS**:

- Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DKM Level 5.
- Proven experience in IT technical support or a related role.
- Strong knowledge if Windows and Mac operating systems.
- Familiarity with troubleshooting hardware, software and network issues.
- Excellent problem-solving and communication skills.
- Customer-oriented with a strong commitment to providing high-quality support.
- A+, Network+ or similar IT certification are a plus.
- Ability to work effectively both independently and as part of a team.

**Working Days**:
Mon - Fri (8:30 a.m. - 5:30 p.m.)

Saturday (8:30a.m - 1:00 p.m.) (alternative)

**Job Types**: Full-time, Permanent, Internship, Fresh graduate
Contract length: 3 months

Pay: From RM1,700.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday
- Weekend jobs

Supplemental Pay:

- Commission pay

Ability to commute/relocate:

- Klang: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Malaysian Special Skills Certificate (preferred)

**Experience**:

- IT support: 1 year (preferred)

**Language**:

- English (preferred)
- Bahasa Melayu (preferred)

**Location**:

- Klang (preferred)

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