Implementation Manager

**JOB SUMMARY**
- Global Implementation is responsible for the delivery of the Bank’s Transaction Banking (TB) product and services to the clients within the agreed contractual service agreements, and that all digital integrations are as seamless as possible. The team serves as the key point of contact for supporting and onboarding clients, and provides project management support (i.e., ensure smooth flow of the project, capturing issues and risks, maintaining action plans with follow ups, and delivering a timely solution to meet the client’s expectations) and account management support (i.e., understanding clients’ business strategy and needs) to support implementation of TB products.

**RESPONSIBILITIES**
- The Client Integration Manager is responsible for ensuring the end-to-end delivery of the TB solution and migration activities.
- To discuss with Client’s IT team on the following area of integration:

- Connectivity
- Security
- File Format
- Provide support and manage user test in testing environment and obtain the sign-off.
- Provide the production support during the warranty period and hand over to production support team
- Should have very extensive experience in Client Implementation with strong delivery focus
- Should have project management disciplines
- Knowledge in API, system and technology integrations, and Transaction Banking products is a plus
- Problem-solver with excellent attention to detail
- Excellent written and verbal communication skills, including presentation skills
- PMP certification is a plus

**Role Specific Technical Competencies**
- Application Programming Interfaces (API)
- Client Experience, Behaviours and Preferences
- Operational Risk
- Change / Project Management
- System and Technology Integration
- Communication & Presentation Skills
- Stakeholder Management
- Strategic Thinking

**Strategy**
- Supports the Global Implementation Strategy and actively participates in identifying opportunities to uplift and/or re-establish the profile/identity of the Global Implementations team

**Business**
- Participates in a continuous improvement model
- Understands how to identify cross-sell opportunities
- Operates in a productive and efficient manner
- Participates in Post Implementation Surveys
- Helps obtain testimonials from clients
- Manages implementation for key client deals

**Processes**
- Effective usage and discipline of the Implementation system
- Support project management for Global/Regional deals
- Help coordinate testing activities, including assisting with the development of test scripts/materials required to execute test plan
- Assist in end-to-end client training, including helping prepare materials and coordination of logistics
- Helps with post implementation activities, including:

- Post Implementation Surveys / client testimonials
- Sharing constructive client feedback with Regional / Country Implementation Head and/or Senior / Global Implementation Manager
- Participates in providing RFP/RFI responses on the implementation component as part of the Deal team
- Participates in discussions with Sales, Product Management, Product Development, Channel Management, Technology and Operations teams for the solution designs
- Helps to ensure seamlessly transition the implemented product and services to service teams for BAU client servicing

**People & Talent**
- Adopts a data driven culture
- Demonstrates willingness to learn process improvement skills, technical competencies, effective communication
- Actively participates in continuous learning and development
- Demonstrates willingness to be brave and speak out

**Risk Management**
- Proactive risk management; includes delivery + operational risks

**Governance**
- Complies with data management framework for Implementation system
- Adherence to all local regulatory, legal and compliance requirements
- Adherence to all bank’s policy and standards, including eLearning courses for direct reports (where applicable)
- Properly execute implementation governance controls

**Regulatory & Business Conduct**
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.
- Completion of all mandatory risk and compliance training including e-learning within stated timeframes

**Key Stakeholders**
**Internal**
- Sales teams
- Product teams
- Service teams
- Operational teams (IMO, GBS, etc.)
- Technology delivery teams (PSS, etc.)
- Channel teams

**External**
- Client Senior Stakeholders (all segments)
- Third Party Providers

**About Standard Chartered**
- We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a ca