Assistant Branch Manager

5 days ago

Kuala Lumpur, Malaysia Komugi (Multiple Reward Sdn Bhd) Full time

**This role reports to the Branch Manager**

This role reports to the Branch Manager of Multiple Reward Sdn Bhd in monitoring the operational aspects of Komugi’s outlet specifically on forecasting, planning and managing all Food & Beverage orders, staff and finance. The goal is to maximize sales and revenue through customer satisfaction and employee engagement.
- **Key Responsibilities**:_
- To assist and manage the daily outlet operations, administration and ensure the implementation adhere to Company’s policies and Standard Operating Procedure.
- To assist in controlling outlet operating expenses and manage food wastage as per Company’s guideline.
- To assist in executing and promoting Company’s sales and marketing campaign and activities.
- To assist and maintain and upkeep outlet image and atmosphere in terms of cleanliness, hygiene and tidiness.
- To ensure excellent and consistent customer service from the outlet team, to manage and supervise the overall outlet including staff matters personal grooming, outlet recruitment, and staff training
- To master product knowledge of all SKU.
- To assist, plan, manage and ensure there is sufficient and accurate inventory and products to cater for customers and sales need at all times.
- To cascade down the information from the Company to the outlet team.
- To assist and attend to walk-in customer enquiries / comments / complaints, inform and feedback to Head Quarters for further action.
- Overall supervision of the outlet service team.
- To maintain high personal appearance/grooming, hygiene standards, tidiness and cleanliness in the outlet.
- Other ad-hoc duties assigned by person(s) nominated by The Company
- **Competencies**_**:

- Aspire and inspire team members to achieve Company’s goal.
- Ability to plan in achieving sales target.
- Train, coach and improve the team members' customer service and selling skills.
- Possess leadership, problem solving, analytical and reporting skills.
- Excellent interpersonal, organizational and communication skills.
- Excellent time management and delegation skills.
- Ability to recruit, conduct interviews and carry out on boarding for new hires.
- **Requirements**_**:

- At least 18 years and above.
- Possess minimum SPM & above qualification
- Able to work 6 full working days (shift hours)
- Have passion in the bakery / F&B retail industry.
- Fluent in Mandarin is an added advantage.
- **Benefits**_**:

- Attractive remuneration package
- Insurance package (GPA & GTL)
- Includes EPF and SOCSO
- Medical claim and dental claim
- Group hospitalization scheme (GHS) and group personal accident (GPA) insurance
- Staff purchase discount for KOMUGI bakery and Focus Point eyewear product.

**Job Types**: Full-time, Permanent

Pay: Up to RM3,500.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion

Schedule:

- Rotational shift

Supplemental Pay:

- Commission pay
- Overtime pay
- Performance bonus

**Experience**:

- Retail management: 2 years (preferred)
- Food service: 2 years (preferred)

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