Call Centre Representative
2 weeks ago
**Position : Call Centre Representative ( January Intake )**
**Tenure: 6 months contract**
**Working Hour: 8 AM - 5 PM**
**Working Location: Damansara Height**
**Salary : Up to RM3000**
- Make outbound call to existing and new customers.
- Identify customers’ needs, clarify information, and offer suitable product / solution to customers.
- Follow communication scripts when handling different topics.
- Keep records of all conversations in our call centre database in a comprehensible way.
- Perform data entry and build customers database.
- Understanding and striving to meet or exceed call centre metrics while providing excellent consistent customer service.
- Making sales or recommendations for products or services that may better suit client needs.
**Requirements & Skills**
- Minimum Degree holder
- Fluency in Bahasa Malaysia & English. Ability to converse in Chinese or Tamil would be added advantage.
- Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- Proficiency with basic computers software i.e.: Microsoft Words & Microsoft Excel, and strong typing skills.
**Job Type**: Contract
**Salary**: RM2,800.00 - RM3,000.00 per month
Schedule:
- Monday to Friday
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