Customer Service Representative

**Position : Customer Service Representative** **Tenure: 1 year contract (Renewable Basis)** **Working Hour: 8 AM - 5 PM** **Working Location: Damansara Height** **Salary : RM 3,000 - RM 3,300** - Make outbound call to existing and new customers. - Identify customers’ needs, clarify information, and offer suitable product / solution to customers. -...

**Responsibilities** - Identify and assess customers’ needs to achieve satisfaction - Provide accurate, valid and complete information by using the right methods/tools - Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution - Keep records of customer interactions, process customer...

**Lead Generation and Prospecting**: Generating leads through various channels such as cold calling, social media, and referrals. Prospecting and qualifying potential clients or business partners based on their needs, budget, and fit with the company's offerings. - **Problem Resolution**: Investigating and resolving customer issues or complaints effectively...

**Position : Call Centre Representative** **Tenure: 6 months contract (Renewable Basis)** **Working Hour: 8 AM - 5 PM** **Working Location: Damansara Height** **Salary : RM 3,000** - Make outbound call to existing and new customers. - Identify customers’ needs, clarify information, and offer suitable product / solution to customers. - Follow...

**Position Summary** The Social Media Customer Service Representative handles customer inquiries, feedback, and complaints across various social media platforms, ensuring timely and professional responses. This role aims to provide an exceptional online customer experience while maintaining the company’s brand reputation. Customer Support - Respond...

**Position**: Customer Service Representative **Location**:Ara Damansara, Petaling Jaya **Basic Salary**:RM2000 (Gross up to RM3000) **Benefits**: - KPI allowance - up to RM300 - Night shift allowance - up to RM400 - Overtime (OT)**: - EPF / SOCSO provided - Training provided (up to 1-month) - Nearby with Public Transport **Working Days**: 5 days, 2...

For over 20 years, Intercosmetic Asia Pacific has been a leading OEM/ODM cosmetics manufacturing one-stop platform specializing in color cosmetics. We are dedicated to providing high-quality products and services to our clients. Our expertise and innovation make us a trusted partner in the cosmetics industry. Based in Kota Damansara, we strive to meet the...

Job/Position Title: Customer Service Representative Locations: IOI Putrajaya / Damansara Uptown Salary Range: 2.5k-2.8k Working Hours 6 days working 5am / 6am ( Per day total hours 8 hours) Sat (Half day) / Sunday Off Job Summary : Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and...

**Responsibilities**: - To act as Liaison between customers and sales team to handle both pre-sales and post sales service function. - Provide outstanding customer service to improve customer satisfaction and relationship. - Handle department order processing and related operation tasks. Coordinate, analyze and improve customer service functions to meet...

Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) - Respond to customer inquiries. - Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer. - Listen attentively to customer needs and concerns; demonstrate empathy...