Customer Service Team Lead

**What You Will Deliver** - Deliver high quality customer service standards through timely and effective resolution of customer feedback. - Improve and innovate customer service procedures, policies, and standards in line with the company's objectives, and work with the customer service team with updated industry trends and new practices or knowledge. -...

**Location**: Menara TRX **Employment Type**: Full-Time, Contract **Experience**: 2-3 years in digital banking or conventional banking **Job Overview**: **Key Responsibilities**: - Lead and mentor a team of customer service agents. - Oversee daily operations and ensure service targets are met. - Monitor team performance and implement process...

We are seeking Customer Service Team Lead with professional proficiency in English, based in Kuala Lumpur.Key Responsibilities:Supervise the escalation teams (around 10 head counts in a team) daily functions, ensuring punctuality and compliance with organizational standards.Handle critical customer issues involving bookings, cancellations, and refunds,...

Work Hour:7am-11pm(Earliest Shift is 7am, Latest shift will end at 11pm)As a Customer Service Team Lead, you will be responsible for guiding and motivating a team of customer service agents to achieve operational excellence and meet performance targets. You will foster a positive team environment, encouraging collaboration and open communication among team...

Position: Customer Service Team LeadLocation: Kuala LumpurLanguage: Japanese (Able to speak read and write)Working hours: Business hours, 5 days working 2 days rotational offSalary: up to RM15kRole Overview:The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics...

The Role: You will be responsible for : Handling inbound calls and emails in a professional manner.Resolving customer inquiries and requests and ensuring strong customer satisfaction.Working with various internal teams to ensure prompt and accurate order processing and delivery.Escalating customer feedback as required.Ideal Profile:You have at least 1 year...

Vacancy: Korean - Team Lead Customer Service Location: Kuala Lumpur, Malaysia. **Salary**: RM13,000 -14,000 Sector: Aviation Language Proficiency: Korean + English (B2 level) Language. Aviation sector experience mandatory. Joining date: ASAP or with Notice period. About Role: The responsibility of the team lead is to ensure that organizational metrics...

Department Operations - LevelExperienced (Team Lead) - LocationMalaysia - Kuala Lumpur The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts...

Team Support & People Management: Assist the Team Lead in managing daily operations, including workforce scheduling, task assignment, employee coaching, and team engagement to ensure stable growth and development.Data Analysis & Process Improvement: Analyze key customer service metrics (e.g., response time, handling volume, customer satisfaction) to identify...

About the opportunity The position requires us to lead and manage the overall performance of the customer service High Level Escalations Team where we deal with tough and intricate cases ranging from Governmental Bodies, Stakeholders, High Level Escalated Cases and many more. The right person would be ready to make tough data-backed decisions in a...