Customer Service Team Lead

Who We AreAt OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking...

**What You Will Deliver** - Deliver high quality customer service standards through timely and effective resolution of customer feedback. - Improve and innovate customer service procedures, policies, and standards in line with the company's objectives, and work with the customer service team with updated industry trends and new practices or knowledge. -...

We are seeking Customer Service Team Lead with professional proficiency in English, based in Kuala Lumpur.Key Responsibilities:Supervise the escalation teams (around 10 head counts in a team) daily functions, ensuring punctuality and compliance with organizational standards.Handle critical customer issues involving bookings, cancellations, and refunds,...

Work Hour:7am-11pm(Earliest Shift is 7am, Latest shift will end at 11pm)As a Customer Service Team Lead, you will be responsible for guiding and motivating a team of customer service agents to achieve operational excellence and meet performance targets. You will foster a positive team environment, encouraging collaboration and open communication among team...

**Position**: Customer Service Associate **Salary**: RM1,800.00 - RM2,100 per month **These are the benefits in your career with us**: - Fun and exciting working environment - Lucrative remuneration package - EPF, SOCSO, and Medical coverage - Strategic location (walking distance to all major public transportation modes) - Professional training & training...

**ABOUT US**: Sleepy Bear is one of Malaysia’s pioneering and fastest-growing vacation rental management companies. Since 2025, we’ve been helping property investors unlock value through **renovation, unit styling, and full short-stay rental management**. Our partners include prestige property developers and investors across Malaysia. **The...

The Role: You will be responsible for : Handling inbound calls and emails in a professional manner.Resolving customer inquiries and requests and ensuring strong customer satisfaction.Working with various internal teams to ensure prompt and accurate order processing and delivery.Escalating customer feedback as required.Ideal Profile:You have at least 1 year...

_**Our Organization**: _HR2eazy Sdn Bhd_ - **Location**: _Bangsar South, Kuala Lumpur_ **Objective**: A results-oriented, consistent and persistent ‘Support Team Lead’ with good communication and analytical skills. Able to lead the support team and manage our client with satisfactory deliverables. Dedicated and passionate in developing trust and...

Vacancy: Korean - Team Lead Customer Service Location: Kuala Lumpur, Malaysia. **Salary**: RM13,000 -14,000 Sector: Aviation Language Proficiency: Korean + English (B2 level) Language. Aviation sector experience mandatory. Joining date: ASAP or with Notice period. About Role: The responsibility of the team lead is to ensure that organizational metrics...

Team Support & People Management: Assist the Team Lead in managing daily operations, including workforce scheduling, task assignment, employee coaching, and team engagement to ensure stable growth and development.Data Analysis & Process Improvement: Analyze key customer service metrics (e.g., response time, handling volume, customer satisfaction) to identify...