Korean - Team Lead Customer Service

5 days ago

Kuala Lumpur, Malaysia GrowthFn Sdn Bhd Full time

Vacancy: Korean - Team Lead Customer Service

Location: Kuala Lumpur, Malaysia.

**Salary**: RM13,000 -14,000

Sector: Aviation

Language Proficiency: Korean + English (B2 level) Language.

Aviation sector experience mandatory.

Joining date: ASAP or with Notice period.

About Role:
The responsibility of the team lead is to ensure that organizational metrics and goals are met by rallying and motivating a team of up to 15 - 20 team members

Skill: Experience in Customer Service in Aviation sector is mandatory.

**Responsibilities**:
Motivate and strategize how the team will meet efficiency, productivity and consistency targets.

Ability to understand the CTQ parameters that affect the process and work on them.
- Perform twice a month check-point on the analyst's performance using scorecards as a point of discussion
- Chart a career development plan for the analysts and provide guidance on how to achieve personal and career goals

KEY QUALIFICATIONS/SKILLS
- Graduate with 2-6 years of working experience, preferably with experience in leading team.
- Ability to motivate teams and rally the group toward organizational goals
- Excellent oral and written communication skills.
- Passion for learning and creative problem-solving.
- Strong knowledge of cultural context in the user countries supported

NOTE: The paperwork and relocation expenses will be handled by the company

**Salary**: RM13,000.00 - RM14,000.00 per month

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or willing to relocate with an employer-provided relocation package (required)

**Experience**:

- Team lead: 2 years (required)

**Language**:

- Korean (required)

Willingness to travel:

- 100% (required)

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