Customer Service Korean
5 days ago
Language-Korean
Shift
- Rotational
Location-KL
**Customer Experience Specialist (Korean Speaker)**
What You'll Do:
- Ensures all customer inquiries/ issues/ complaints are resolved according to the company's processes and procedures
- Identifies and escalates difficult and complex issues to senior team members
- Maintains a positive, empathetic and professional attitude towards customer
- Enters, updates and maintains accurate information of customer interaction, transactions, comments and complaints in the company's system
- Resolves customer requests and problems by making appropriate booking changes based on company's processes and procedures, as well as activity terms and conditions
- Liaises with external vendors and service operators to fulfil booking changes
- Keeps updated with company procedures and processes
- Shares customer feedback with relevant departments for further improvements
**Job Types**: Full-time, Permanent
Pay: RM7,524.60 - RM8,800.00 per month
**Benefits**:
- Health insurance
- Maternity leave
- Opportunities for promotion
Schedule:
- Rotational shift
Supplemental Pay:
- Attendance bonus
- Performance bonus
- Yearly bonus
**Language**:
- Korean (preferred)
- English (preferred)
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