Customer Service

The Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

As an Advisor, you are fanatical about (committed to) customer interactions via inbound calls, outbound calls, or through the internet. Your strong desire to help customers allows you to address customer service issues and non-routine problems regarding the client's products or services.

Summary

We are an award-winning global company, recognized for our culture, diversity, leadership, and innovation. We help the world’s best brands to improve their businesses and better connect with their customers. We are growing, and we are looking for talented, compassionate people who are as fanatical about providing exceptional experiences as we are

We are growing our team of Customer Service Representatives.

What will you do in this role?

As an Advisor on our Team, you will:

- Be tenacious in tracking, documenting and retrieving information in call tracking database.
- Invest in our customers success by offering additional products and/or services.
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).
- Clarify customer requirements; probe for understanding; use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking.
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
- Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
- Maintain broad knowledge of client products and/or services.
- Prepare complete and accurate work including appropriately notating of accounts as required.
- Participate in activities designed to improve customer satisfaction and business performance.

Who You Are:
As an Advisor your empathy, integrity, knowledge, and unique compassionate style will bring value with every interaction. You also have:

- A Bachelor’s Degree with a minimum of 2 years customer service experience preferred.
- MUST be a native KOREAN speaker.
- Live in Any location as long as they are willing to relocate to Kuala Lumpur, Malaysia
- Strong computer navigation skills and PC knowledge.
- Tolerance for repetitive work in a fast-paced, high production work environment.
- Talent for delivering outstanding service.
- Adept communication skills in English and KOREAN, in both written and verbal form.
- The natural instinct to multitask, be flexible, and are able to adapt to changes.
- The knack for being detail-oriented.
- The passion for being a team player.
- Patience in working with customers is second nature for you.
- The ability to do rotational shifts as needed.

What’s in it for you?

We invest in our people and teams for ongoing personal and career development so each career path is meaningful. In this role, you will be provided with:

- Fixed Salary 9000MYR
- Cafeteria and Wellness area
- Team Appreciation Day
- Customer Service Week
- Wellness activities
- Events that celebrate Diversity, Equity, and Inclusion
- Monthly Rewards and Recognition Celebrations
- Paid training
- The opportunity to shine in and grow your career with clear paths for development - we invest in you
- Networking and leadership opportunities with Staff Resource Groups such as Network of Women, Black Professionals Network, Pride, and Ability.
- Mentorship programs to help you create the strong foundation to a rewarding career.
- Trained wellness partners to support you as well as wellness training opportunities.
- The satisfaction of helping others every day
- Referral bonuses
- Perks and benefits
- A diverse, global organization full of innovative, friendly people to bounce ideas off, learn from and grow with.

Together, let’s do something great

If you find yourself smiling right now and this feels like the perfect next step in

We are proudly one team, one company, and we invite you to join us

All qualified applicants will receive consideration for employment without regard to color, religion, sex, sexual orientation, gender identity, and disability.

**Salary**: RM8,500.00 - RM9,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Day shift

Supplemental pay types:

- Attendance bonus
- Performance bonus
- Signing bonus

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or willing to relocate with an employer-provided relocation package (required)

**Education**:

- Bachelor's (required)

**Experience**:

- Customer Care Specialist: 2 years (required)

**Language**:

- Korean (required)