Technical Customer Support I
14 hours ago
**Responsibilities**:
- Identifies and documents customer issues, and escalates as directed.
- Communicates basic technical solutions to customers using effective communication, listening and comprehension skills.
- Diffuses upset customers.
- Fully documents customer interactions in real-time.
- Solves problems within defined quality standards using a basic understanding of products, solutions, and customer environments. Identifies and escalates complex problems under direct supervision.
- Works on a limited variety of problems of limited scope using defined procedures and practices.
- Collaborates with fellow technicians and supervisor to solve problems.
- Familiarizes self with new technologies, products and platforms.
**Job Requirement**:
- Willing to work in **permanent night shift**9 hour including Lunch 1 Hour
7Pm MYT to 7 Am MYT
- Bachelor's degree or Associate Degree (Technical Degree). Technical Certifications preferred.
- 1-3 years demonstrated working experience required. Open to Fresh Grad.
- Basic computer literacy with a working knowledge of the Microsoft Office Package.
- Demonstrates ability to articulate technical issues in simple to understand terms to both management and customers.
- Demonstrates strong customer service and communication skills.
**Job Type**: Contract
Contract length: 12 months
Pay: Up to RM3,500.00 per month
**Benefits**:
- Health insurance
- Maternity leave
- Parental leave
- Work from home
Ability to commute/relocate:
- Bayan Lepas: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Technical Support: 1 year (preferred)
Work Location: In person
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