Technical Customer Support
2 weeks ago
**Responsibilities**:
- Being the first point of contact for customer
- Respond to incoming issues either by incoming calls / incoming incidents in ServiceNow accurately
- Respond to customers' requests efficiently and escalate to higher level teams as required
- Provide support and escalation of issues within agreed procedures and service level agreements
- Solves problems in a timely manner using full understanding of the product functions and features and customer environment
- Works on a full range of problems of moderate scope that require selection and/or modification of existing procedures and processes
- Analyzes and corrects product issues/ malfunctions with intermittent supervision on day-to-day work and general supervision on new assignments
**Job Requirement**:
- Bachelor's degree or equivalent. Diploma holder with related background are welcome to apply
- 2-5 or equivalent combination of education and experience, or 3+ years of equivalent work experience
- Proficiency in both written and spoken English (Mainly supporting US Customers)
- Demonstrates ability to articulate technical issues in simple to understand terms to both management and customers
- Strong customer service and communication skills
- Knowledge and experience in Android Handheld Computers
- Knowledge in basic networking (Wireless, Switching and Routing)
- Willing to work in shift (day/night) including weekend and public holiday
**Job Type**: Contract
Contract length: 12 months
**Salary**: Up to RM4,500.00 per month
Schedule:
- Rotational shift
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