Store Administrator

**18.09.2024**

Store Administrator

Type de contrat : CDI

Pays/Région : Malaisie

Ville : Kuala Lumpur

Travail : Retail

Expérience : Minimum 1 an

Société : HERMES RETAIL (MALAYSIA) SDN BHD

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Description du poste

**Major Responsibilities**

**Inventory Control**:

- Daily stock operations management and control for a perfect stock accuracy
- Process all incoming and outbound product flows, while ensuring perfect synchronization between physical and system-based flows (receiving, transfers and shipments, returns etc.).
- Manage the daily replenishment of all storage areas on the salesfloor (products and packaging)
- Monitor and close expired reservations and reintegrate them into available stock
- Assist in the follow-up and correction of negative stocks daily
- Manage defective / shopsoiled products
- Stock takes and cycle counts
- Plans, prepares and execute stock takes and cycle counts
- Scanning and investigating discrepancies, followed by consolidating final reports to be submitted to the Finance department
- Recommend or propose corrective actions to improve future stock takes results (methods, tool, training ) and reduce shrinkage
- Process improvement from current storage process
- Implement an optimized organization of storage through understanding of our existing storage process and feedback from the store team
- Ensure an appropriate implementation of storage rules, stock procedures and best practices by all team members (5S controls, KPIs follow-up etc.), and raise alerts to your manager when necessary

**Store Administration and After-Sales Service**:

- Management and follow-up of customer services
- Managing all customer services - complaint handling, follow-ups in relation to store IT tools
- Responsible for the quality of follow-up for all customer services by establishing follow-up routines.
- Partnering sales team to optimize and simplify the back-office follow-up of those services
- Performance follow-up and continuous improvement on customer services and responsible for the business performance of all service-related operations
- Compliance and knowledge on internal procedures
- Manage the store archiving for relevant documents, following the local and Group internal control rules
- Supporting the sales teams towards a perfectly accurate use of their digital tools and be the store’s key user on Service-related processes: train newcomers on processes & tools, communicate new features and/or procedures, support the team on any issue
- Store orders
- Be responsible and supervise the allocation of staff uniforms: fitting, orders, remittance, alterations, dry cleaning, spare uniforms
- Organize the supply of office stationeries, food & beverage and other relevant tools, coordinate with suppliers, control delivery and invoicing

**Requirements & Capabilities**:

- Passionate about retail and luxury
- Significant previous experience in retail back of house operations position
- Very organized, rigorous and reliable, able to organize his/her work autonomously and to anticipate
- Service and customer oriented (internal and external customers), with excellent communication skills
- Proficient with Excel / IT tools
- Language requirements: fluency in English is mandatory (written and oral). Additional languages spoken or written are a plus

A propos du groupe Hermès
- Créateur, artisan et marchand d’objets de haute qualité, Hermès est, depuis 1837, une maison française, familiale et indépendante qui emploie près de 20 000 collaborateurs dans le monde. Animé par un esprit d’entreprendre continu et une exigence constante, Hermès cultive la liberté et l’autonomie de chacun grâce à un management responsable. L’entreprise perpétue la transmission de savoir-faire d’exception par un ancrage territorial fort dans le respect des hommes et de la nature - source de matières d’exception. Quinze métiers artisanaux irriguent la créativité de la maison dont les collections rayonnent dans plus de 300 magasins dans le monde.