Store Administrator

**18.09.2024**

Store Administrator

Contract type: Regular position

Country/Region: Malaysia

City: Kuala Lumpur

Job: Retail

Experience: Minimum 1 year

Company: HERMES RETAIL (MALAYSIA) SDN BHD

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Job description

**Major Responsibilities**

**Inventory Control**:

- Daily stock operations management and control for a perfect stock accuracy
- Process all incoming and outbound product flows, while ensuring perfect synchronization between physical and system-based flows (receiving, transfers and shipments, returns etc.).
- Manage the daily replenishment of all storage areas on the salesfloor (products and packaging)
- Monitor and close expired reservations and reintegrate them into available stock
- Assist in the follow-up and correction of negative stocks daily
- Manage defective / shopsoiled products
- Stock takes and cycle counts
- Plans, prepares and execute stock takes and cycle counts
- Scanning and investigating discrepancies, followed by consolidating final reports to be submitted to the Finance department
- Recommend or propose corrective actions to improve future stock takes results (methods, tool, training ) and reduce shrinkage
- Process improvement from current storage process
- Implement an optimized organization of storage through understanding of our existing storage process and feedback from the store team
- Ensure an appropriate implementation of storage rules, stock procedures and best practices by all team members (5S controls, KPIs follow-up etc.), and raise alerts to your manager when necessary

**Store Administration and After-Sales Service**:

- Management and follow-up of customer services
- Managing all customer services - complaint handling, follow-ups in relation to store IT tools
- Responsible for the quality of follow-up for all customer services by establishing follow-up routines.
- Partnering sales team to optimize and simplify the back-office follow-up of those services
- Performance follow-up and continuous improvement on customer services and responsible for the business performance of all service-related operations
- Compliance and knowledge on internal procedures
- Manage the store archiving for relevant documents, following the local and Group internal control rules
- Supporting the sales teams towards a perfectly accurate use of their digital tools and be the store’s key user on Service-related processes: train newcomers on processes & tools, communicate new features and/or procedures, support the team on any issue
- Store orders
- Be responsible and supervise the allocation of staff uniforms: fitting, orders, remittance, alterations, dry cleaning, spare uniforms
- Organize the supply of office stationeries, food & beverage and other relevant tools, coordinate with suppliers, control delivery and invoicing

**Requirements & Capabilities**:

- Passionate about retail and luxury
- Significant previous experience in retail back of house operations position
- Very organized, rigorous and reliable, able to organize his/her work autonomously and to anticipate
- Service and customer oriented (internal and external customers), with excellent communication skills
- Proficient with Excel / IT tools
- Language requirements: fluency in English is mandatory (written and oral). Additional languages spoken or written are a plus

About the Hermès Group

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 20,000 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.

About the entity
- Hermes may be the name of a company, but it is above all the name of a family who, for nearly two centuries, has been shaping the history of a Parisian house based on expertise and quality, tradition and innovation. A harness maker then a saddler, Hermes now channels its creativity through 14 metiers. The key values remain the same: high standards and authenticity, elegance and simplicity, imagination and daring.- An independent family business, Hermes continues to live by its French tradition of craftsmanship by creating and producing beautiful, useful and lasting objects. The Company brings together more than 13,000 employees in 50 countries and 60 subsidiaries, all artisans in their own way and all committed to the long term development of the company.