Collections Specialist

From fast answers to deep insights, Mintel has provided research and intelligence solutions to consumer-focused businesses for more than 50 years. With a combination of world-class syndicated tools and custom insight solutions, we are the eyes and ears in the markets that matter and the insights behind our clients' next big idea.

We are seeking a detail-oriented and analytical Collections Specialist to join our dynamic Shared Service Facility team in Kuala Lumpur. This global based role will support the regional Collections Specialist in managing overdue accounts and ensuring timely payments from customers. They will support the chasing of clients on outstanding invoices, preparing and running dunning letters, and running statements. They will also support the maintenance of accurate client records, and the allocation of payments. They will be integral to ensuring compliance with company policies and regulations, ultimately supporting the regional credit control teams in minimizing bad debts and improving cash flow for the organization.

**What You Will Be Doing**:

- Maintaining the dunning letter process to support the regional Credit Control teams.
- Support regional Collection Specialists to maintain and enforce agreed payment schedules.
- Support regional Collection Specialists to partner with sales teams to resolve customer payment issues.
- Provide regular status updates to regional Collection Specialists and escalate problematic accounts.
- Prepare and maintain dashboards and reports to track Days Sales Outstanding (DSO), aging and collection effectiveness.
- Prepare and maintain KPI tracking metrics such as collection rate, promise-to-pay conversion and average days delinquent.
- Suggest process improvements through tracking recurring issues and propose changes to improve efficiency across all regions.
- Support annual audits by providing collection documentation and account reconciliations.
- To carry-out any other ad-hoc task given by Line Manager

**Who We Are Looking For**:

- Bachelor's degree in Business Administration, Finance, Economics, related field, or qualified by relevant experience.
- Proven experience in credit control and collections management, or related field.
- Proficiency in Microsoft Excel and experience in ERP systems
- Strong analytical skills with the ability to interpret complex data sets and generate actionable insights.
- Excellent communication skills, with the ability to effectively convey data based insights to peers and management.
- Detail-oriented with a high level of data management accuracy.
- Ability to work independently and collaboratively in a fast-paced environment.
- Experience in the Subscription Sales or SaaS industry is a plus.
- MUST be flexible to work on staggered hours to support UK & US timing
- Able to work Malaysian holidays that clash with UK and US

**What We Offer**:

- A culture that supports true collaboration whilst embracing remote working.
- Flexible start time and end time.
- Blended (office/home) approach to work.
- Approach to personal development where we encourage individuals to grow and share what they've learned.
- Social events, both within the department and across the company.
- Generous annual leave and wider circle employee benefits.
- Additional one day off to celebrate your birthday.
- Membership in Employee Resource Groups (Mintel Diversity, Mintel Wellness, and Mintel Gives).
- Giving back is part of our culture with this in mind, Mintel gives employees 2 days' leave per year to join local volunteering activities organized by our Mintel Gives (where applicable).
- Mental health and wellbeing support via Modern Health App.
- Beautifully designed offices foster collaboration and fun.

Mintel is an equal-opportunity employer that is committed to the strength of an inclusive workplace.

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