Collections Specialist
6 days ago
**The Client**
A subsidiary of Services Corporation, specializes in vehicle finance for over 40+ countries with assets of US$251 billion. Founded in 2000, prioritizes comprehensive financial services with a focus on customer satisfaction and ethical standards.
**RESPONSIBILITIES**
- Quality regimented calling on targeted customer to offer repayment assistance.
- To coordinate with internal/external stakeholders for agreement execution, documents & approvals till credit approval stage.
- Monitoring and managing post RA repayment performance of customers.
- Managing inbound enquiries regarding repayment assistance / variation of agreement.
- Attending any other duties assigned by superior/HOD from time to time.
- Need to Deal with customers who owed more than 90 days (bad debts) so need to come up with new repayment plan and propose to management, get approval then propose to customer.
- If customer ok with new loan plan, have to collect documents from customer, submit to credit management team to process.
- This job also deal with Repossesses to locate the car and tow the car from customers.
- Sometimes also deal with walk-in customers if they want redeem back the car.
**REQUIREMENTS**
- Minimum Bachelor of Degree qualification in Business Administration/ Banking/ Finance or relevant working experience will be considered.
- Minimum 2 years and above experience in banking & finance/ customer relationship management.
- Well versed in English and Bahasa Malaysia
- Proficient in Microsoft office, Excel & PowerPoint.
**Job Type**: Permanent
Pay: RM4,000.00 - RM5,000.00 per month
**Benefits**:
- Professional development
Schedule:
- Monday to Friday
Supplemental Pay:
- Yearly bonus
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