Operator, Reservation

1 week ago

Alor Gajah, Malaysia A'Famosa Resort Hotel Sdn Bhd Full time

Taking and processing reservations:
This involves accurately recording customer information and preferences, confirming availability, and processing payments.
- Handling customer inquiries:
Answering questions about services, pricing, and availability, and providing guidance to customers.
- Customer service:
Addressing customer concerns and complaints promptly, and ensuring a positive customer experience.
- Updating reservation systems:
Utilizing booking software or online systems to manage and maintain reservation information.
- Collaborating with other departments:
Working with other teams, such as front desk staff or event planners, to ensure smooth coordination of reservations.
Specific Tasks:
Providing information about services, promotions, and upgrades.
Managing and modifying existing reservations.
Cancelling reservations and processing refunds.
Cross-selling and upselling to enhance customer experiences.
Resolving customer issues and inquiries.
Maintaining accurate records and reports

**Job Types**: Full-time, Contract

Pay: RM1,700.00 - RM2,000.00 per month

**Benefits**:

- Free parking
- Maternity leave
- Parental leave

Schedule:

- Day shift

Supplemental Pay:

- Overtime pay

Work Location: On the road

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