Front Desk Officer

1 day ago

Alor Setar, Kedah, Malaysia P Full time
About Frazel Heritage Hotel

Frazel Heritage Hotel is a welcoming and customer-focused property committed to delivering memorable guest experiences. We are expanding our front office team and seeking a polished, reliable Front Desk Officer to be the friendly face of our hotel.

Key Responsibilities
  • Welcome guests warmly, check them in/out, and ensure a smooth arrival and departure experience
  • Manage reservations, guest inquiries, and special requests with professionalism
  • Operate the front desk computer systems,and maintain accurate guest records
  • Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs
  • Answer phones, respond to emails, and handle guest messages promptly
  • Uphold hotel policies, safety procedures, and security protocols
  • Maintain a clean, organized, and welcoming reception area
  • Assist with concierge tasks, such as recommendations and local information
  • Support night audit and daily reporting as needed
Qualifications and Skills
  • Minimum Diploma in any field
  • Excellent communication and interpersonal skills
  • Polished, friendly, and professional appearance
  • Strong problem-solving abilities and multitasking skills
  • Basic computer literacy (MS Office; experience with property management systems a plus)
  • Ability to work night shift, including weekends and holidays
  • Team player with a can-do attitude and a customer-centric approach
What We Offer
  • Attractive remuneration package and performance-based incentives
  • Opportunity for career growth within the hotel
  • Positive, supportive work environment with a team-focused culture
  • Training and development opportunities to enhance hospitality skills
  • Employee benefits and perks (as per company policy)

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