Technical Officer Customer Service

1 week ago

Bangsar, Malaysia 1Millennium International Sdn Bhd Full time

Perform task as a CALL CENTER, NETWORK MONITORING and NETWORK OPERATION CENTRE operational support 24hrs x 7 days x 365 days.
- Open Trouble Ticket and issue to the customer for fault restoration tracking and process and also for any network maintenance.
- Execute and Implement Fault Management & Escalation between NOC, Regional Operation, vendor, third party provider and customers
- Furnish fault reporting to the customer 24hrs or 72hrs upon failure restored.
- Compile Trouble Ticketing and furnish the List of Failure every month.
- Assist Service Support to furnish Post Mortem Report for customer network improvement.
- Handle customer concerns and problems through the telephone.
- Attend complaints, requests, problems are addressed effectively and within appropriate time frame and manner

**Requirements**:

- Minimum Diploma in Information Technology or Computer Science or Network/Telecommunication Engineering or any related field
- Minimum experience 2 years
- Able to work on standby 24/7

**Salary**: RM2000 + Shift Allowance (RM150) + OT

Working days: 5 days working, 2 days off (rotational basis)

Shift: (12am-8am) (8am-4pm) (4pm-12am)

Location: Bangsar, KL

**Job Type**: Contract

**Salary**: From RM2,000.00 per month

Schedule:

- Monday to Friday

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