Customer Service
2 weeks ago
- Responsible for answering, resolving customer issues, and upselling through chat within a growing customer base.
- Identify and relate with various customer needs and scenarios.
- Provide customers resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner.
- Remain updated in client and industry led processes, technology applications, utilities, and products.
- Utilize various client-based tools and applications for customer management and servicing.
- Transfer customers to appropriate departments when required.
- Conduct data entry, documentation, and case management.
- Work and partner with others within a team-based environment.
- Achieve and maintain required metrics and goals.
- Requires good English skills, excellent in Mandarin and Cantonese speaking.
- Able to read and write in Mandarin and English
- Require sales background and IT technical skills.
Candidates with sales experience are highly welcome and encouraged to apply
The role is 100% sales and technical support with account management, comes with fixed basic, allowances etc.
Work Time / Mode
- Time: 8am – 5pm / 9am-6pm / 10am – 7pm
Days: Monday – Friday
Mode: WFO
- First 3 / 4 months training in our office at Bangsar South and will be working from home consequently.
- Only come to the office whenever required, such as due to Client's visit, events, etc.
Onboarding in mid-November 2025. Once passed assessments and interviews, eligible for joining bonus of RM1000-RM4000.
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