Guest Experience Executive

2 weeks ago

Kuala Lumpur, Malaysia SB Plus Sdn Bhd Full time

Jobscope: - Assist our guests at our check-in and check-out concierge - Be familiar with the surrounding of the township, attractions, facilities and able to offer advice to the guest whenever required - Prepare and serve all food & beverage related items such as welcome drinks by following all food safety and sanitation procedure - Handle payment, tally, check and refund cash and other forms of payment - Handle guest complaints and solve problems - Maintain the concierge environment to ensure a clean and comfortable experience - Pick up calls and reply to guest messages and enquiries on hotline - Manage bookings, room status, oversee and daily adjustment of room rates - Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms - Coordinate with other departments in developing marketing campaigns to boost sales - Coordinate or occasionally assist maintenance crew in recovering rooms - Provide daily, weekly and monthly reporting - Ad-hoc Requirement: - Able to work on weekends, shifts and retail hours (9am-10pm) - Service oriented and independent problem solver Advantage: - Trained in service line Working Hours & Location: - Shift based, must be ready to work weekends, 9am-10pm - Location at Rawang **Job Types**: Full-time, Permanent **Salary**: RM2,000.00 - RM2,800.00 per month **Benefits**: - Opportunities for promotion Supplemental pay types: - Performance bonus - Yearly bonus Application Question(s): - What is your current location? - What is your last drawn and expected salary? - Why do you think you are suitable for this position? - Do u own a work laptop? - Write a reply to this angry guest below. "I booked this room to go to the water park But it's been raining since my check in. I want a refund"

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