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Business Operation Admin Intern

2 weeks ago

Ara Damansara, Malaysia PolicyStreet Full time

PolicyStreet held by Polisea Sdn. Bhd, a subsidiary of Polisea Pte. Ltd,, is an insurance technology company, incorporated since December 2016. We are on a mission to make insurance simple, easy and affordable. We are the first home-grown InsurTech that has been approved as a Financial Adviser and Islamic Financial Adviser by Bank Negara Malaysia.
With the founding team’s 50 years’ collective experience in various industries, we are building Malaysia’s leading insurance platform whereby customers can find information on all insurance products available in the market and seek our expert advisory services for more complex and group insurance products, enabling them to make informed purchases within a click.
More recently, we have received a Reinsurance and General Insurance license from Labuan Financial Services Authority enabling us to now develop our own insurance products to meet the ever growing demand of our customers.

**Business Operation (B2C Inbound and Outbound)**

**Responsibilities**
- Communicate with existing and potential customers on various platforms to persuade them to purchase company products and services
- Accurately recording details of customers’ purchase orders and aid on any potential issues faced by customers
- Developing in-depth knowledge of customer insurance products and services over time to make suitable recommendations based on customers' needs and preferences
- Continue to develop commendable relationships with customers with quality service to encourage repeat business.
- Best negotiate with guided sales scripts by the company to drive sales and respond to customer rejections

**Business Operation (B2C Issuance)**

**Responsibilities**
- Prepare documentation and issuance of B2C and partners sales policy cover notes.
- Accurately record details of customers’ purchase orders and immediate problem solving on any errors upon quotation issuance.
- Effectively communicate potential alternatives to customers shall there be an issue.
- Continue to develop commendable relationships with customers with quality service to encourage repeat business.
- Proactively work with internal stakeholders ie. Finance team in ensuring payment receipt.
- Developing in-depth knowledge of customer insurance products and services over to make suitable recommendations based on customers' needs and preferences
- Perform endorsements and refunds as per sales requirements.

**Business Operation (B2C Quotation)**

**Responsibilities**
- Quick witted with an eye to detail on data and best work with quotation numbers.
- Accurately recording details of customers’ purchase orders
- Document and prepare quotations with best deals
- Processing all customer purchases accordingly and issue policies via portals and dashboards, making sure payment made is correct
- Developing in-depth knowledge of customer insurance products and services over time to make suitable recommendations based on customers' needs and preferences

**Requirement**
- Bachelor’s degree in Marketing, Communications, Business Administration, or related field is preferred
- Possess negotiation and consultative sales skills
- Good organizational, multitasking, and problem-solving skills
- Exceptional customer service skills
- Fluent in written and spoken Bahasa Malaysia
- Wants exposure to the Insurance Technology world, and knowledge of new methods in providing financial advisory services to clients, using technology as an enabler

**Job Type**: Internship
Contract length: 3-6 months

**Salary**: RM600.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Flexible hours

Ability to commute/relocate:

- Ara Damansara: Reliably commute or planning to relocate before starting work (required)