Customer Account Manager

3 days ago


Simpang Ampat, Malaysia Executive Compass Full time

**Position level: Manager/ Senior Manager**

**Responsibilities**:

- Develop and drive the product strategy for the assigned key account, aligned with market and customer insights.
- Define and support execution of account-specific tactics to achieve business plan targets (revenue, margin, market share).
- Ensure execution meets customer requirements, internal standards, and quality targets.
- Collaborate closely with all members of the key account matrix team, including:
Sales and Application Engineers

Product Management and R&D

Quality and Materials Engineers

Sales Operations and Manufacturing teams (globally)
- Develop compelling value propositions tailored to customer-specific use cases and technology trends.
- Provide regular sales forecasts and adjust plans to meet commercial targets.
- Track and report progress on key initiatives using an account KPI dashboard.
- Represent product and technology progress in internal and external meetings with the customer.
- Act as a key product interface during customer audits, technical reviews, and business negotiations.
- Drive the account product strategy based on competitive, technical, and market intelligence.
- Translate strategy into actionable business plans and support global marketing efforts where applicable.
- Lead product-related coordination within the global matrixed account team.
- Anticipate and shape customer product needs, aligning development roadmaps with internal capabilities.
- Provide clear and structured reporting on technology development, performance, and risks.
- Set and monitor sales targets for the assigned account in collaboration with the account and regional teams.
- **Matrix Collaboration With**:Regional Sales Managers, Field Application Engineers, Product Managers within the account team, Global Quality Engineers, Global Materials Managers & Operations and Planning at relevant production sites.
- Authorize to approve to make decision on key account that will bring the best interest to company & customers. (win-win solutions)

**Qualifications**:

- Master’s or PhD in Engineering, Physics, Economics, or a related technical/scientific field.
- Strong written and spoken communication skills in business English.
- At least 6 years of experience in the semiconductor (SEMI) industry or vacuum technology sectors.
- Proven experience in key account management or product management in a matrixed, global organization.
- Demonstrated ability to manage complex, high-tech product portfolios and cross-functional teams.
- Strong customer orientation and experience representing the company in technical and commercial discussions.
- Analytical, structured, and solution-oriented approach to product and business challenges.
- Experience with cost improvement, product development, and customer qualification programs.

**Job Type**: Permanent

Pay: RM17,000.00 - RM25,000.00 per month

Schedule:

- Monday to Friday

Supplemental Pay:

- 13th month salary
- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer Account Management: 10 years (preferred)
- Semiconductor industry working: 5 years (preferred)

Work Location: In person


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