Branch Support Service Assistant

4 days ago

Shah Alam, Malaysia Rentokil Initial Full time

**Rentokil Initial**:
Rentokil Initial is an international business services company employing over 65,000 colleagues across 70 countries.
We strive to protect people and enhance lives, for example by controlling pests, improving hygiene and improving interior spaces with plants and scenting.
We are experts in the fields we operate in, investing in training, science, innovation and technology.
Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues.
We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world.

We are looking for a motivated and dynamic Branch Support Service Assistant to join our team.. Your responsibilities will be to plan customer’s service appointment, assigned and coordinate with serve team to create optimal service schedule.
To help to achieve this, we will provide you with a competitive base salary, contractual bonus and career opportunities. You will also be given full product training, with hands on assistance from Service and Operation Team.

**In this role you will be responsible for**:

- Plan customers’ service appointment and coordinate with service team to create optimal schedule
- Ensure all data is input onto the in-house system accurately and efficiently
- Follow up with service team to ensure no service backlogs
- Analyse service team capacity data for service schedule improvement
- Attend monthly stock take and prepare stock closing reports
- Compile service reports and invoice to customer upon request
- Prepare monthly reports

**Requirements**:

- Minimum Diploma/Degree holder in any field
- Minimum 2 years experience in capacity analyses and service schedule
- Good communication skills and has the ability to communicate fluently on the phone
- Good planning and organisational skills with attention to details
- Ability to priorities tasks with effective time management
- Able to handle timelines without affecting quality of work
- Customer-oriented
- Result-driven

**Highly Desirable**:

- Excellent attention to detail and negotiation skills
- Ability to do multitasking job
- Versatility to build rapport with people at all levels
- Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication. Ability to converse in other local dialects will be an added advantage
- Commercially focused acumen

**Benefits**:
Rewards and Benefits
- Attractive base salary
- Comprehensive Insurance Plans for Surgical & Hospitalization, Term Life and Personal Accident
- Out-patient & Specialist Coverage
- Dental & Optical Coverage
- Additional Retirement benefits
- Staff Purchase Plans

You will be welcomed into a friendly, robust and competitive team that are highly motivated and focused on achieving goals and results. You will be given full product training, with hands on assistance from the Operation and Service Team.

Equal Opportunities
Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

**Location of this branch**:
Rentokil Initial (M) Sdn Bhd
Rentokil Initial (M) Sdn Bhd. No. 7 Jalan Utarid U5/13, Seksyen U5, 40150 Shah Alam.

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