Service Executive

4 days ago

Shah Alam, Selangor, Malaysia MIZOU HOLDINGS SDN BHD Full time 48,000 - 72,000 per year

ROLES & RESPONSIBILITIES

  • Oversee daily branch operations ensuring efficiency and compliance with company policies safety regulations and industry standards.
  • Develop implement and monitor operational strategies to improve performance and profitability.
  • Manage branch expenses report financial performance and ensure effective budget management.
  • Act as the main point of contact for customer inquiries, service requests, complaints and logistics coordination ensuring high levels of satisfaction.
  • Oversee inventory management including stock levels requisitions and deliveries.
  • Collaborate with sales and service teams to achieve operational goals.
  • Prepare reports and updates for management.
  • Analyze operational data to identify and implement improvements.
  • Ensure proper record-keeping and documentation of all operational activities including financial documentation (invoices quotations service job orders).
  • Build and maintain strong customer relationships to drive business growth.
  • Lead after-sales support efforts ensuring customer satisfaction and building rapport to secure repeat business and acquire new projects.
  • Supervise and evaluate branch employees ensuring performance aligns with company standards practise.
  • Conduct regular meetings / updates to ensure team alignment with company goals.
  • Provide leadership and motivation fostering a productive and positive work environment.
  • Ensure adherence to HR policies and assist with branch-level administrative tasks.
  • Enforce workplace safety procedures and ensure compliance with health safety and environmental regulations.
  • Assist with special projects branch expansions and company-wide initiatives.
  • Support new business ventures product launches and marketing campaigns.
  • Support cross-functional departments and contribute to business development initiatives.
  • Undertake any ad-hoc tasks assigned by the Management.

JOB REQUIREMENTS

Qualification:

· Diploma or Bachelor's Degree in Automotive, Mechanical Engineering, Agriculture, Machinery and Equipment, Operations Management or related field.

· Professional certifications in management or operations are an advantage.

Skills / Knowledge:

· Strong leadership, communication and interpersonal skills.

· Proficiency in Microsoft Office Suite and inventory management software.

· Excellent customer service and problem-solving abilities.

· Strong financial acumen, with the ability to analyze budgets, sales reports and performance metrics.

· Ability to multitask, prioritize work and manage time effectively.

Experience:

· Minimum 3-5 years of experience in a supervisory or assistant managerial role in branch operations.

· Proven track record in managing a team, overseeing operations and meeting financial and operational targets.

Other Requirements:

· Ability to work independently and handle complex tasks.

· Willingness to travel to other branches if required.

· Strong attention to detail and organizational skills.

· A strong network of contacts within the agricultural industries is an advantage.

Job Type: Full-time

Pay: RM4, RM6,000.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Professional development

Work Location: In person

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