Cz - Desktop Support (L1)

**Position Responsibilities and Duties**:_
- Provide first/second level contact and problem resolution for customer issues.
- Work with Third Party Vendors to remediate complex AV issues as needed.
- Provide timely communication on issues status and resolution
- Maintain ticket updates for all reported incidents.
- Should have basic knowledge of Mac operating system, to support Apple pc
users.
- Install, upgrade, support and troubleshoot for printers, computer hardware.
- Performs general preventative maintenance tasks on computers, laptops,
printers.
- Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
- Use diagnostic tools to troubleshoot problems associated with network
connectivity, and workstation hardware/software.
- Broad experience of IT with basic understanding of Networks, Servers,
Audio/Visual, Smart Devices and Telecoms.
- This position requires the ability to work in a project-based environment requiring
flexibility and teamwork. Performs other duties as assigned.
- Bachelor Degree or Equivalent in Computer Science or related field.
- CompTIA A+, Microsoft Certified Professional (MCP) or better.
- Minimum of 18 months’ years of IT experience.
- Windows 7-10, Microsoft Active Directory, utilization GPOs, MS Office 365, PC, hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk, ticketing systems.
- Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
- Proven analytical, troubleshooting and problem solving skills.
- Proven ability to multi-task, effectively determine priorities and meet SLA’s.
- Excellent communication relationship-building and internal customer service skills.
- Adaptable and flexible in a fast-changing industry and work environment.
- Willing to work off-hours and weekends when required for projects or emergency support.
- In addition the Band 1 Technician will mentor and assist Band 0 technicians in their work and provide support to Band 2 Technicians in resolving tickets.

**If you are interested to apply, kindly submit your updated resume in DOC/PDF file and allow our Consultant to match you with our Clients.**

**Appreciate if you can include details below in the resume**:
Current Address / Location:
Current salary:
Reason of leaving:
Expected salary:
Notice period:
**Agensi Pekerjaan The Supreme HR Advisory Sdn Bhd**

**JTK Number: JTKSM 1252**

**Job Types**: Full-time, Permanent

Pay: RM2,800.00 - RM3,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

**Education**:

- Bachelor's (preferred)

**Experience**:

- Desktop Technician: 1 year (preferred)
- Apple Remote Desktop: 1 year (preferred)
- Windows Remote Desktop: 1 year (preferred)

**Language**:

- English (preferred)
- Tamil (preferred)
- Mandarin (preferred)

License/Certification:

- Microsoft Certified Professional or better? (preferred)