J - L1 Technical Support [site]

1 week ago

Ampang, Malaysia AGENSI PEKERJAAN THE SUPREME HR ADVISORY SDN. BHD. Full time

**BAND 1**:

- **Position Responsibilities and Functions **_

Provide first/second level contact and problem resolution for customer issues.

Work with Third Party Vendors to remediate complex AV issues as needed.

Provide timely communication on issues status and resolution

Maintain ticket updates for all reported incidents.

Should have basic knowledge of Mac operating system, to support Apple pc
users.

Install, upgrade, support and troubleshoot for printers, computer hardware.

Performs general preventative maintenance tasks on computers, laptops,
printers.

Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.

Use diagnostic tools to troubleshoot problems associated with network
connectivity, and workstation hardware/software.

Broad experience of IT with basic understanding of Networks, Servers,
Audio/Visual, Smart Devices and Telecoms.

This position requires the ability to work in a project-based environment requiring
flexibility and teamwork. Performs other duties as assigned.

Bachelor Degee or equivalent in Computer Science or related field.

CompTIA A+, Microsoft Certified Professional (MCP) or better.

Minimum of 18 months’ years of IT experience.

Windows 7-10, Microsoft Active Directory, utilization GPOs, MS Office 365, PC, hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk, ticketing systems.

Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.

Proven analytical, troubleshooting and problem solving skills.

Proven ability to multi-task, effectively determine priorities and meet SLA’s.

Excellent communication relationship-building and internal customer service skills.

Adaptable and flexible in a fast-changing industry and work environment.

Willing to work off-hours and weekends when required for projects or emergency support.

In addition the Band 1 Technician will mentor and assist Band 0 technicians in their work and provide support to Band 2 Technicians in resolving tickets.

If you are interested to apply, kindly submit your updated resume in DOC/PDF file and allow our Consultant to match you with our Clients.

Appreciate if you can include details below in the resume:
Current Address / Location:
Current salary:
Reason of leaving:
Expected salary:
Notice period:
Whatsapp: +6016-986 9055

Agensi Pekerjaan The Supreme HR Advisory Sdn Bhd

JTK Number: JTKSM 1252

**Job Types**: Full-time, Permanent

Pay: RM2,500.00 - RM3,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Supplemental Pay:

- Performance bonus
- Yearly bonus

Application Question(s):

- current location, current salary, reason of leaving, expected salary, notice period

**Education**:

- Bachelor's (preferred)

**Experience**:

- IT Infrastructure: 1 year (preferred)
- level 1 IT Support: 1 year (preferred)
- dealing with end users: 1 year (preferred)

**Language**:

- English (preferred)

Willingness to travel:

- 75% (preferred)

  • Cz - Desktop Support (L1)

    1 day ago

    Ampang, Malaysia AGENSI PEKERJAAN THE SUPREME HR ADVISORY SDN. BHD. Full time

    **Position Responsibilities and Duties**:_ - Provide first/second level contact and problem resolution for customer issues. - Work with Third Party Vendors to remediate complex AV issues as needed. - Provide timely communication on issues status and resolution - Maintain ticket updates for all reported incidents. - Should have basic knowledge of Mac...

  • Company's Driver Technical Support

    7 days ago

    Ampang, Malaysia Photomedic Solutions Sdn. Bhd. Full time

    Ensure and carry out safety driving habits to the destination. - Ensure display courtesy, personal hygiene and cleanliness at all times. - Ensure daily routine inspection of company car/good running condition at all times. - Arranging regular cleaning and maintenance services for office vehicles. - Plan each route based on road and traffic conditions to...

  • Jawatan Kosong Manager

    3 days ago

    Ampang, Malaysia Kazi Technical Systems Sdn Bhd Full time

    memiliki Ijazah & Diploma dalam bidang berkaitan - berumur 25thn-45thn ( lelaki & perempuan ) - mempunyai pengalaman bekerja sebagai manager & admin - prepare tender dokumen,presentation,site visit & attend meeting - prepare letter in bahasa melayu & english - manage all office staff - can speak malay & english - pandai driving & good health condition -...

  • IT Support

    1 week ago

    Ampang, Malaysia Gomez Medical Services Sdn Bhd Full time

    **Key Responsibilities**: **Technical Support**: - Provide first-level support for hardware, software, and network issues. **Healthcare Systems Support**: - Ensure compliance with healthcare regulations and data protection standards. - Collaborate with healthcare professionals to understand and address their IT needs. **Maintenance and Monitoring**: -...

  • consultant - biomedical engineer

    1 day ago

    Ampang, Selangor, Malaysia Mediconsult Sdn Bhd Full time 60,000 - 120,000 per year

    Mediconsult Sdn. Bhd. an established Malaysian healthcare knowledge company, committed to the advancement of innovative ideas, investing in superior talents and efforts to improve the provision of medical products and services through continuous research and promotion of creative personnel, hereby seeks suitable candidates to fill the following...

  • IT Help Desk Support

    1 day ago

    Ampang, Selangor, Malaysia 2en Apps Sdn Bhd Full time 30,000 - 60,000 per year

    Position: Help DeskLocation: Ampang, SelangorQualification: Bachelor's Degree in Information TechnologyHelp Desk – Job Scope / ResponsibilitiesProvide technical support to end-users via phone, email, or in person. Troubleshoot and resolve IT issues related to hardware, software, network, and system access. Log and track all support requests in the...

  • sales engineer

    2 weeks ago

    Ampang, Selangor, Malaysia FIRM SYNERGY VENTURES SDN BHD Full time 60,000 - 120,000 per year

    Job Summary :This role involves driving technical sales and business development efforts across a range of high-valuemonitoring systems and solutions for industrial applications. The ideal candidate should be passionateabout customer engagement, technical consultation, and expanding market presence. This positionoffers a basic salary plus...

  • Field Service Technician

    1 day ago

    Ampang, Malaysia Essmart Systems Sdn Bhd Full time

    **Service Technician (Lubrication Systems)** **Responsibilities**: - Perform in-house and site services such as serves customers by installing, repairing and servicing systems and products. - Analysing work orders and planning daily, weekly and monthly travel schedule. - Tie workflow to schedule, manage all on site installation, repair, and maintenance...

  • Technical Assistant/drafter/jr Designer

    7 days ago

    Ampang, Malaysia Designlab Projects Sdn Bhd Full time

    **1.REQUIREMENTS** - Minimum 1 year of working experience in Interior Design/Architecture - Fresh Graduate are welcome to apply. - Must possess knowledge in AutoCAD software & Other graphic software knowledge including latest rendering technologies/softwares, SketchupPro and Enscape would be added advantage. - Experience or familiar with Authority Submission...

  • Clerk of Works

    1 week ago

    Ampang, Malaysia Zoo & Theme Park Marketing Sdn Bhd Full time

    Job Highlights - SPECIAL ALLOWANCE - INCENTIVE - GROWTH OPPORTUNITY - Responsible for site work coordination, site management supervision, and quality monitoring to ensure compliance with specifications and adherence to the construction schedule - Preparing, maintaining, and reviewing technical documentation, including drawings and detailed specifications,...