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Cz - Tele Marketing [wfh] - Mandarin Speaking

2 weeks ago

Ampang, Malaysia AGENSI PEKERJAAN THE SUPREME HR ADVISORY SDN. BHD. Full time

**Basic Pay + Commission**

**Work From Home**

**Your Role**:
In this role, your communication and organizational skills will help ensure every client starts off right. By understanding their needs and scheduling consultations with our experts, you'll play a key part in guiding them toward a brighter future. Join us in this rewarding position where your dedication and people skills will create life-changing opportunities for individuals and families.
- **Work from Home**: Enjoy the comfort of working remotely from your own home.
- **Competitive Package**: Attractive basic salary + high tier-based commission scheme.
- **Competitive Compensation** : Benefit from a performance-driven compensation structure with opportunities for bonuses and incentives.

**Responsibilities**:
1. Lead Management:

- Qualify leads by understanding their eligibility, interests, and requirements for Singapore Permanent Residency and Citizenship services.
- Maintain a well-organized database of leads, ensuring accurate and updated records in the CRM system.

**2. Appointment Scheduling**:

- Schedule appointments between potential clients and Immigration Consultants, ensuring an optimal balance between consultants' availability and clients' preferences.
- Confirm appointment details with clients and send reminders to minimize cancellations or no-shows.
- Coordinate rescheduling requests promptly and efficiently while maintaining client satisfaction.

**3. Communication Excellence**:

- Serve as the first point of contact for potential clients, providing a positive and professional representation of Company.
- Respond promptly to client inquiries, demonstrating empathy and understanding of their unique needs and concerns.
- Effectively communicate the value of Company’s services, instilling confidence and trust in the brand.

**4. Performance Tracking and Reporting**:

- Track and analyze appointment-setting metrics such as conversion rates, response times, and no-show rates to optimize the process.
- Provide regular updates and reports to the management team on lead statuses and appointment outcomes.

**5. Knowledge and Compliance**:

- Stay updated and well-informed on Singapore immigration regulations and policies to effectively address client inquiries and ensure accurate information is shared during initial interactions.

**6. Collaboration**:

- Work closely with Immigration Consultants and the sales team to ensure seamless handovers and effective follow-ups on appointments.
- Collaborate with the marketing team to provide feedback on lead quality and campaign effectiveness.

**7. Process Improvement**:

- Identify areas for improvement in the appointment-setting process and suggest enhancements to improve efficiency and client satisfaction.
- Stay informed about industry trends and competitor practices to adopt best practices in lead engagement and conversion.

**8. Administrative Support**:

- Assist in preparing pre-appointment materials for consultants to ensure they have all necessary information for effective client consultations.
- Manage administrative tasks related to scheduling, documentation, and data entry as required.

**Job Requirements**
- Minimally Diploma qualification in hospitality or equivalent
- At least 2 years of experience in telemarketing
- Preferably background in banking, call centre, insurance etc
- Strong persuasion and negotiation skills
- Excel in fast paced environment
- Communication Skills: Excellent verbal communication skills, able to confidently and clearly present courses and answer inquiries.
- Resilience: Able to work under a fast-paced, target-driven environment while maintaining a positive attitude.
- Goal-Oriented: Strong drive to meet sales targets and an acute awareness of sales metrics
- Customer-Centric: Attentive to customer experience with strong listening and service skills.

If you are interested to apply, kindly submit your updated resume in DOC/PDF file and allow our Consultant to match you with our Clients.

Appreciate if you can include details below in the resume:
Current Address / Location:
Current salary:
Reason of leaving:
Expected salary:
Notice period:
Agensi Pekerjaan The Supreme HR Advisory Sdn Bhd

JTK Number: JTKSM 1252

**Job Types**: Full-time, Permanent

Pay: RM2,800.00 - RM3,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Supplemental Pay:

- Commission pay

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- TeleMarketing: 1 year (preferred)
- Sales: 1 year (preferred)

**Language**:

- Mandarin (required)
- English (preferred)

Work Location: In person