Training Manager Retail Operations

Location: Petaling Jaya, MY, MY
- Global Business Unit: CG
- Job Function: Sales
- Requisition Number: 187201
- Description:

- **Training**
- Conduct in-house training for PIC (up to Area Manager level) and team members at outlet such as New Employee Orientation, Shift Management Training, Cross Training, Cashier Training, Technical & Soft Skill Training, Compliance training, On-job-training, etc.
- Conduct Employee Career Advancement Program for PIC/Crew Leader level. Develop Assessment Paper (Skill & Knowledge).
- Evaluate, coaching, mentoring and follow up underperformed PIC in outlet to ensure they get back on track to achieve long term success with the company.
- Area Manager Training.
- Execute training needs analyses and analyse competency gaps of retail employees.
- Analyse and get feedback from training participants, stakeholders and customers on training effectiveness. Execute changes for improvements.
- Monitors external / internal customers’ feedback and provides input to improve the services or products.
- **Analysis, Design and Development**
- Develops new training modules that are relevant to company needs.
- Designs and develops new learning interventions when no existing content can be leveraged and update existing content where applicable.
- Employee training programs - to focus from onboarding new employees to addressing general or specialized skills, topics, etc.
- Compile learning needs analysis and identify soft skills learning & personal development that aligns with the organization’s needs.
- Develop and manage training manuals, multimedia visual aids and other training materials, tools, and resources:

- Create & complete manual: Operations General Management
- Pocketbook, Person in Charge (PIC) training booklet & assessment
- Develop training plan for crews and PIC. Includes verification process and record card.
- To create and design the tools & resources in online (Example: Video Training).
- To organize and maintain good filing system for smooth and quick data retrieving.
- Continuously seek and support new approaches, practices, and process to improve the efficiency of learning interventions.
- **E-Learning App (in Tablet/HP)**
- Main administrator for the program.
- Setting the user and editor account and tablet.
- Setting the content in the program.
- Make sure the content updated.
- **Food Handler Trainer by Ministry of Health (added advantage).**
- Certified Food Handler Trainer from Ministry of Health.
- Manage Company SLPM (Sekolah Latihan Pengandali Makanan).
- Plan and coordinate training to make sure maximum coverage for all outlets in Malaysia (include Business Partners).
- Customize FHT training material according to the company standard and practices.
- **Others**
- Internal Food Safety Auditor (HACCP) - added advantage.
- Involve in HACCP, FQMS related - added advantage.
- Operations Improvement Plan (OIP) Handle project to improve the outlets efficiency. Creates new workflow or standard operation procedure for improve operation performance.
- Involve in New Opening Outlet squad to ensure new opening outlet smooth.

**Job Requirements**
- Preferably Diploma/Degree in Business Studies/Administration/Management/Training & Development, or equivalent.
- At least 2- 5 years of experience in F&B, learning & development related activities (conducting and managing training/events and training administration)
- Knowledge of effective learning and development method
- Strong interpersonal skills and fluent in English; mastery in other languages will be added advantage.
- Passionate in people development
- Good organizing, planning and problem-solving skills.
- Must know how to analyse, design and develop new training modules/program, training manuals
- Requisition Number: 187201
- Job Function: Sales