Finance Operations

2 weeks ago

Kuala Lumpur, Malaysia Shopee Full time

Department Operations- LevelExperienced (Individual Contributor)- LocationMalaysia - Kuala LumpurThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Develop tools and trackers to monitor Cash on Delivery transactions efficiently.
- Support in reconciling and reporting Cash on Delivery payments in a timely and accurate manner.
- Provide proactive assistance to the Fleet team in resolving Cash on Delivery issues, addressing concerns promptly to minimize disruptions to operations and customer satisfaction.
- Collaborate with the Shopee Finance department to facilitate Cash on Delivery remittance processes and effectively address any Cash on Delivery-related concerns or discrepancies.
- Execute any additional tasks assigned by supervisors as needed as a proactive approach to supporting team objectives.

**Requirements**:

- Minimum a Diploma in Finance or Accounting related fields
- At least 1 - 2 years of experience in the field of reconcile or in a related area
- Experience in handling accounts payable and receivable is an added advantage
- Ability to multitask and prioritization in a dynamic environment
- Proficiency in Microsoft Excel is an added advantage
- Ability to work independently and as part of a team
- Working location**:Bukit Raja Selatan, Shah Alam

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