Sales Consultant

**Job Title: Sales Consultant**

**Role Summary**

The Sales Consultant is responsible for managing the full patient journey from first contact to post-treatment follow-up, while driving clinic revenue through effective sales strategies. This role blends patient care consulting with sales performance, ensuring that clients receive exceptional service while the clinic meets its sales targets.

**Key Responsibilities**

**1. Sales & Revenue Generation**
- Achieve monthly and quarterly individual sales targets (treatment packages, product sales, and renewals).
- Convert new leads (walk-ins, social media, referrals, and events) into paying clients.
- Proactively seek new business through personal networks, referrals, and client recommendations.
- Maximise revenue per client through upselling, cross-selling, and package renewals.

**2. Lead Management & Conversion**
- Maintain accurate lead tracking in the clinic system, including source and conversion status.
- Follow up on prospective clients until conversion or closure.

**3. Patient Care Consultant Duties**
- Greet and welcome new clients to the clinic, ensuring a premium service experience.
- Conduct pre-consultation discussions to understand client needs, history, and goals.
- Support the doctor during consultations by documenting treatment plans and pricing.
- Explain treatment recommendations, package options, and financing/BNPL options clearly to clients.
- Address client concerns professionally to facilitate decision-making and sales closure.

**4. Client Relationship Management**
- Maintain long-term relationships with clients to encourage loyalty and repeat visits.
- Follow up on treatment progress, satisfaction, and aftercare.
- Keep clients informed about relevant promotions, new services, and exclusive offers.
- Manage VVIP clients with the highest level of confidentiality and personalised care.

**5. Team Collaboration**
- Work closely with doctors and therapists to ensure smooth client handover and treatment flow.
- Provide feedback to management on client trends, service improvements, and promotional ideas.

**6. Sales Administration**
- Prepare treatment quotations and package proposals.
- Ensure all sales are properly recorded in the clinic’s system with accurate payment and package utilisation records.
- Assist in planning and executing marketing events, workshops, and patient engagement activities.

**KPIs (Key Performance Indicators)**
- Monthly/Quarterly sales target achievement (% of goal).
- Number of new client conversions.
- Package renewal rate.
- Average revenue per client.
- Client retention and repeat visit rate.

**Requirements**:

- Minimum Diploma in Sales, Marketing, Business, or related field (beauty/aesthetic background preferred).
- Minimum 2 years’ experience in sales, preferably in aesthetic, beauty, or wellness industry.
- Excellent communication, interpersonal, and presentation skills.
- Target-driven and results-oriented, with a strong sense of professionalism.
- Ability to build trust and rapport with clients quickly.
- Well-groomed and confident in a premium service environment.

**Compensation & Benefits**
- Basic salary + high commission structure (package/treatment/product sales).
- Annual group performance bonus.
- Outpatient and hospital benefits.
- 5-day work week.

Pay: RM3,500.00 - RM4,000.00 per month

**Benefits**:

- Maternity leave
- Professional development

Application Question(s):

- Are you fluent in [languages relevant - e.g., English, Malay, Mandarin]?
- Do you have experience in selling treatment packages or products?
- Are you open to working weekends, evenings, or during peak business hours?
- What is your notice period and expected salary?
- Have you used any CRM or sales tracking tools (like Salesforce, HubSpot, Zoho)? Which ones, and how comfortable are you with them?
- How many years of experience do you have in sales, and in what industries?
- What types of products or services have you sold in the past?

Work Location: In person