Operation Area Manager

**Client Background: Taiwan-based beverages company**
**Industry: Beverages**
**Location**:Petaling Jaya**
**Headcount: 1**
**Tenure: Permanent**
**Remuneration: Basic Salary**

**Responsibilities**:
1. **Leadership**:

- Creates Area implementation plans to support execution of regional and company initiatives to achieve both operational excellence and business results. Follows up consistently to ensure accountability to plans.
- Drives the implementation of company programs by motivating and supporting the store management team within the area to develop and implement action plans that meet operational and organizational objectives.
- Manages through unusual events to keep area operating to standard.
- Manages with integrity, honesty and knowledge that promote the culture, values and mission of company.
- Plans, identifies, communicates and delegates key responsibilities and practices to the store management team to ensure smooth flow of operations within the area.
- Reviews store environments and key business indicators within area to identify problems, concerns, and opportunities for improvement in order to provide coaching to the store management team to take action and achieve operational goals.

2. **Planning and Execution**:

- Creates area implementation plans to support execution of regional and company initiatives to achieve both operational excellence and business results. Follows up consistently to ensure accountability to plans
- Monitors and area-wide management staffing levels. Ensures management-level partner development and talent acquisition in order to achieve and maintain area operational requirements.
- Utilizes existing tools to identify and prioritize communications and filters communications to the store management team within the area. Communicates clearly, concisely and accurately in order to ensure effective operations at the store and area level.

3. **Business Requirements**:

- Accesses external resources to support Area-wide operations and to execute area and regional initiatives such as Partner Resources, Marketing, Partner & Asset Protection, Finance, Real Estate, and Store Development
- Ensures adherence to applicable wage and hour laws for non-exempt partners and minors
- Solicits customer feedback to understand customer needs and the needs of the local community.
- Utilizes management information tools and analyzes financial reports to identify and address trends and issues in Area performance.

4. **Partner Development & Team Building**:

- Challenges and inspires partners to achieve business results
- Develops and maintains positive relationships with partners in the Area by understanding and addressing individual motivation, needs and concerns.
- Ensures partners adhere to legal and operational compliance requirements.
- Manages Area-wide store management team by regularly conducting performance assessments, providing feedback, and setting challenging goals to improve partner performance. Manages ongoing partner performance using performance management tools to support organizational objectives.
- Recognizes and reinforces individual and team accomplishments by using existing organizational tools and programs as well as by finding new, creative, and effective methods of recognition.
- Utilizes and demonstrates effective management principles and practices to create and maintain a successful team of store managers, resulting in an environment where partners are valued and respected.

**Requirements**:

- Progressively responsible retail experience (2 years).
- Experience in a complex, fast-paced and multi-unit environment.
- Retail management experience.
- Ability to manage the overall operations of multiple stores independently.
- Knowledge of retail or beverage industry operations.
- Organization and planning skills.
- Strong operational skills in a customer-service environment.
- Supervisory skills.
- Team-building skills.
- Ability to communicate clearly and concisely, both orally and in writing.
- Ability to build relationships.
- Ability to handle confidential and sensitive information.