Lead Development Representative

4 days ago

Kuala Lumpur, Malaysia Webhelp Full time

Lead Development Representative is responsible to respond customer inquiries and qualify all leads with the intent to
book sales. In addition, Lead Development Representative will lead engaging and relevant conversations with the
customer, partner and other resources to close all opportunities in all segments by matching products and solutions to
solve the customers' business objectives.
**Resposibilities**:
1. Continuous Learning
- Complete new hire onboarding with success in keeping a level of progress equal to or
- beyond peers
- Participate in organized new training to further expanding your knowledge and skill set
- around products and solutions in response to a changing environment and new
- developments
- Proactively focus on keeping up-to-date on changes in the marketplace impacting
- customers using social learning
- Regular one-on-one sessions with Sales & Program Managers to review improvements,
- trends, and performance

2.Lead Qualification (Qualify)
- Respond to customer inquiries with qualifying questions for possible opportunities
- Efficiently and correctly understand if the customer is valid/ready to purchase.
for potential booking
- Generate new opportunities through participating in chats, calls, web forms, social media
- and callbacks

3.Opportunity Management (Develop & Close)
- Have relevant conversations with the customer and partner stakeholder(s) to ensure that
- the customer needs are solutioned into Cisco products, services, and licenses
- Engage with the customer, partner and other resources to accelerate opportunities and bookings
- Maintain a healthy, accurate pipeline by making regular updates to the opportunity
- related to the customer needs and the solution
- Review and listen to feedback on weekly performance and deliver observational
- feedback on the customer experience

**Requirements**:

- Prioritizing and managing outbound call activities
- Desire to work in tech industry with a growing company
- Understanding of appropriate key performance indicators
- Participate in lead generation call campaigns to uncover new business opportunities
- Meet and exceed monthly performance goals
- Document information for all sales activities, opportunities, and customer/client interaction in company CRM
- Have previous job experience as sales/lead gen in IT industry at least 1 year
- Local Malaysian or expat with good English

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