Customer Service
2 weeks ago
**Company Background**
Our client is an American business services company specializing in customer engagement and business performance. They are looking for a passionate and responsible **Customer Service - Livechat (Social Media), **to be based at **KL Sentral.**
**Benefits**:
- **Complexity allowance**:
- **KPI allowance**:
- **Shift allowance**
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Requirements**:
- **Degree Graduate fresh graduate is welcome to Apply.**:
- Diploma graduate at least with 1 year of customer service experience.
- SPM/STPM with at least 3 years of customer service experience.
- Strong computer navigation skills, **Keyboarding Skills, internet surfing **and PC Knowledge.
- Ability to effectively communicate, both written and verbally **as a bilingual speaker for first language of support as well as English (B2)**. **(With basic understanding to industry related terminologies).**:
- **Mandarin speaker, where this role will be supporting Taiwan and China market.**:
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
*Job requirements may vary by country and will not contravene any local laws
**Job Type**: Permanent
**Salary**: RM3,200.00 - RM4,500.00 per month
Schedule:
- Rotational shift
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